Debt Recovery Customer Care Advisor – Leeds (Training Provided)

Page Personnel; Ledston; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Annual bonus

Training provided

Progression opportunities

Central Leeds location

Job summary

Page Personnel in Leeds is seeking a Debt Customer Service Advisor to conduct consultative conversations with businesses regarding arrears. You will take payments, set up payment plans, and provide guidance to ensure Recovery targets and SLAs are met.

The role involves telephone and email communication, plus administrative duties and offshore team support. Ideal candidates have prior customer service experience, strong communication, and the ability to work in a fast-paced environment.

Qualifications

• Previous customer service/contact centre experience.
• Excellent communication skills and a confident telephone manner.
• Able to work in a busy volume environment.
• Able to prioritise workload and stay organised.

Responsibilities

• Take payments and set up suitable payment plans.
• Provide excellent support and guidance to customers.
• Correspond with customers mainly by telephone and emails, plus administrative duties.
• Support the offshore team with customer service queries and ensure timely resolution.

Skills

Customer service

Telephone skills

Organisation

Team player

Job description

Page Personnel in Leeds is seeking a Debt Customer Service Advisor to conduct consultative conversations with businesses regarding arrears. You will take payments, set up payment plans, and provide guidance to ensure Recovery targets and SLAs are met.

The role involves telephone and email communication, plus administrative duties and offshore team support. Ideal candidates have prior customer service experience, strong communication, and the ability to work in a fast-paced environment.