Debt Recovery Advisor - Empathetic Negotiations & Growth

Elevation Recruitment Group; Saltaire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Bonus potential

Holiday allowance

Career progression

Company pension

Job summary

Elevation Recruitment Group is seeking a motivated Debt Recovery Assistant to join a client in Shipley, Bradford. In a fast-paced environment, you will manage overdue accounts, negotiate fair payment plans and support customers with their financial commitments.

The role emphasises ethical debt recovery, liaison with internal teams and accurate record-keeping while complying with policies and regulations. This is a full-time position with competitive benefits.

Qualifications

• Excellent verbal and written communication skills.
• Strong listening skills with empathy.
• Confident negotiation and conflict resolution abilities.
• Experience in credit control or debt recovery is desirable.

Responsibilities

• Manage overdue customer accounts and resolve them.
• Communicate with customers to agree suitable repayment arrangements.
• Negotiate outcomes balancing customer needs and business goals.
• Liaise with internal teams to support account resolution.
• Allocate cash onto ledgers efficiently and maintain records.
• Ensure compliance with policies and regulations.

Skills

Communication

Empathy

Negotiation

Conflict resolution

Credit control

Job description

Elevation Recruitment Group is seeking a motivated Debt Recovery Assistant to join a client in Shipley, Bradford. In a fast-paced environment, you will manage overdue accounts, negotiate fair payment plans and support customers with their financial commitments.

The role emphasises ethical debt recovery, liaison with internal teams and accurate record-keeping while complying with policies and regulations. This is a full-time position with competitive benefits.