Debt & Money Advice Supervisor (Hybrid, Training)

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Farnworth; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

The National Association of Citizens Advice Bureaux is seeking a Debt Supervisor (Trainee considered) in a hybrid role based in the Bury/Bolton area. You will supervise Money Advice and Energy Services advisers, ensuring high-quality debt advice and KPI delivery while coaching staff and reviewing cases.

We expect at least 18 months experience in debt/money advice with caseload management, strong interpersonal skills and a commitment to professional development in a supportive team.

Qualifications

• At least 18 months experience as debt/money advice adviser/caseworker (MaPS accredited preferred).
• Experience in managing money advice/debt caseloads.
• Excellent interpersonal skills to engage with a diverse range of staff and clients.
• Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment.
• A genuine passion for continual professional development and team development.
• Be empathetic, compassionate and resilient; understand trauma-informed approaches and be adaptable to client needs.
• Be resilient and adaptable.

Responsibilities

• Supervision of Money Advice & Energy Services Advisers (up to 8 direct reports, supporting supervisor colleagues).
• Ensure contract KPIs are met and advice is delivered to high standards through file reviews, live coaching and monitoring of key themes.

Skills

Debt advice

Case management

People engagement

Organisational skills

Professional development

Trauma-informed approach

Resilience

Job description

The National Association of Citizens Advice Bureaux is seeking a Debt Supervisor (Trainee considered) in a hybrid role based in the Bury/Bolton area. You will supervise Money Advice and Energy Services advisers, ensuring high-quality debt advice and KPI delivery while coaching staff and reviewing cases.

We expect at least 18 months experience in debt/money advice with caseload management, strong interpersonal skills and a commitment to professional development in a supportive team.