Debt & Money Advice Team Lead (Hybrid)

Breath HR; Bury; Hybrid; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Flexible 35 hour week

25 days holiday + bank holidays

Counselling support 24/7

Online GP access

Enhanced family leave

Blue Light Card

Job summary

Citizens Advice Bury & Bolton (CABB) is seeking a Debt Supervisor (Trainee considered) to lead a team delivering regulated debt and energy advice. The role is hybrid after training, with responsibility for supervising up to eight advisers and ensuring high-quality client outcomes.

You will monitor performance against KPIs, provide coaching, and ensure compliance with funder and regulatory requirements. Training and supervision will be provided to develop your supervisory skills.

Qualifications

• 18 months+ experience as debt/money advice adviser/caseworker (MaPS accreditation preferred).
• Strong interpersonal skills to engage with diverse staff and clients.
• Organisational skills with ability to manage deadlines in a fast-paced environment.
• Genuine commitment to ongoing professional and team development.

Responsibilities

• Supervise Money Advice & Energy Services Advisers (up to 8 direct reports) and support supervisor colleagues.
• Ensure contract KPIs are met and advice meets regulatory, contractual and funder requirements through file reviews and live coaching.

Skills

Interpersonal skills

Organisational skills

Empathetic trauma-informed approach

Resilient

Team development

Education

MaPS accreditation

Job description

Citizens Advice Bury & Bolton (CABB) is seeking a Debt Supervisor (Trainee considered) to lead a team delivering regulated debt and energy advice. The role is hybrid after training, with responsibility for supervising up to eight advisers and ensuring high-quality client outcomes.

You will monitor performance against KPIs, provide coaching, and ensure compliance with funder and regulatory requirements. Training and supervision will be provided to develop your supervisory skills.