Debt Adviser Trainee – Hybrid Work & Training

Citizens Advice; Leeds; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salaries

Hybrid work option

Supportive, inclusive work environment

Ongoing training and development

Real impact on lives across Leeds

Job summary

Citizens Advice in Leeds is seeking a Debt Adviser to provide debt advice and casework in person and over the phone for a wide range of clients. You will manage a busy caseload, offering comprehensive advice on debt, budgeting, and benefits claims, while liaising with third parties to secure solutions.

You will support and empower individuals in vulnerable circumstances, with hybrid working options and opportunities to develop specialist skills in debt and money advice.

Qualifications

• Strong communication skills and resilience in supporting clients.
• Commitment to social justice and helping communities through high-quality debt advice.
• Ability to manage an active caseload and deliver advocacy and casework.

Responsibilities

• Provide debt advice and casework in person and over the phone for a wide range of clients.
• Manage and maintain an active caseload delivering comprehensive debt and money advice.
• Advise on priority and non-priority debts, debt solutions, budgeting and benefits claims.
• Liaise and negotiate with third parties to resolve client issues, empowering clients to improve their situation.
• Supervise advisers and volunteers where appropriate.

Skills

Strong communication skills

Resilience

Commitment to social justice

Caseload management

Job description

Citizens Advice in Leeds is seeking a Debt Adviser to provide debt advice and casework in person and over the phone for a wide range of clients. You will manage a busy caseload, offering comprehensive advice on debt, budgeting, and benefits claims, while liaising with third parties to secure solutions.

You will support and empower individuals in vulnerable circumstances, with hybrid working options and opportunities to develop specialist skills in debt and money advice.