Debt Adviser – Hybrid Role with Training & Impact

Citizens Advice BANES; Leeds; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible working

Hybrid working available

Training and development

Impactful work

Job summary

Leeds Citizens Advice & Law Centre is seeking a Debt Adviser to provide debt advice and casework in person and over the phone for clients, helping them manage priority and non-priority debts and access budgeting and benefits guidance.

You will maintain an active caseload, liaising with third parties and empowering clients to achieve a debt solution in a supportive, inclusive environment with hybrid working options.

Qualifications

• Strong communication skills, resilience, commitment to social justice, and desire to support communities through high-quality debt advice and casework.
• Experience in client-facing roles is beneficial.
• Ability to work with vulnerable clients and manage sensitive information.

Responsibilities

• Provide debt advice and casework in person and over the phone.
• Advise on priority and non-priority debts, budgeting, and benefits claims.
• Liaise with third parties to resolve client issues and negotiate on their behalf.
• Manage a caseload and contribute to a supportive, inclusive service.

Skills

Strong communication skills

Resilience

Commitment to social justice

Client support experience

Job description

Leeds Citizens Advice & Law Centre is seeking a Debt Adviser to provide debt advice and casework in person and over the phone for clients, helping them manage priority and non-priority debts and access budgeting and benefits guidance.

You will maintain an active caseload, liaising with third parties and empowering clients to achieve a debt solution in a supportive, inclusive environment with hybrid working options.