Debt Supervisor (Trainee considered)

Citizens Advice Bury and Bolton Limited; Bury; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

35-hour week

Holiday entitlement 25–30 days

Pension 3% employer contribution

Counselling services

Online GP

Family friendly leave

Blue Light Card

Job summary

Citizens Advice Bury & Bolton is seeking a Debt Supervisor (Trainee considered) to lead and coach Money Advice & Energy Services advisers, ensuring high‑quality debt and energy advice and KPI compliance.

With a salary of £27,500–£32,000 and a hybrid working model after training, the role requires experience in debt/money advice and strong people skills to support a busy client-focused service.

Qualifications

• At least 18 months experience as debt/money advice adviser/caseworker (Preferably MaPS accredited)
• Experience in managing money advice/debt caseloads
• Excellent interpersonal skills to engage with a diverse range of staff and clients
• Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment
• A genuine passion for continual professional development, and team development
• Be empathetic, compassionate and resilient, understand trauma-informed approaches and adapt to client needs
• Be resilient and adaptable.

Responsibilities

• Supervision of Money Advice & Energy Services Advisers (you will have up to 8 direct reports and will support supervisor colleagues)
• Being a subject matter expert, providing technical knowledge and expertise to ensure that all contract KPIs are met and advice is delivered to a high standard through independent file reviews, live coaching and monitoring of key themes

Skills

Debt/money advice

Supervision

Interpersonal skills

Team coordination

Education

MaPS accreditation preferred

Job description

Vacancy at Citizens Advice Bury & Bolton

Debt Supervisor (Trainee considered)

Salary£ 27500-32000

Hybrid (following completion of training)

Details

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally. Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt. There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice, along with energy advice services are delivered to high-quality standards and KPIs are met through live coaching, supporting advisers with complex queries, file reviews and feedback. This is a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive Team in a rewarding environment. It’s a fantastic opportunity for development that includes accredited technical supervision training and more.

Key elements and tasks within this role include:

• Supervision of Money Advice & Energy Services Advisers (you will have up to 8 direct reports and will support supervisor colleagues)
• Being a subject matter expert, providing technical knowledge and expertise to ensure that all contract KPIs are met, and advice is delivered to a high standard which meets the criteria for all regulatory, contractual and funder requirements through independent file reviews, live coaching and monitoring of key themes

About you:

• At least 18 months experience as debt/money advice adviser/caseworker (Preferably MaPS accredited)
• Experience in managing money advice/ debt caseloads
• Excellent interpersonal skills to engage with a diverse range of staff and clients
• Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
• A genuine passion for continual professional development, and team development
• Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs
• Be resilient and adaptable.

At Citizens Advice Bury & Bolton (CABB), we believe inclusion is a social justice issue - a principle that underpins our EDI&B work. To that end, we particularly welcome applications from

Benefits

We value the people who work here. The following are included within the employee remuneration packages as standard;

• A flexible 35 hour working week (for full time employees)
• Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time
• 3% employer contribution pension scheme
• Access to 24/7 confidential telephone counselling and structured counselling support
• Access to online GP and telephone counselling services
• Enhanced family friendly leave and occupational sick leave
• Access to ‘Blue Light Card’ and other charity discount schemes