Debt Management Team Lead - Hybrid/Remote Role

SmartestEnergy; Ipswich; Hybrid; GBP 42,000 - 65,000; Full time

Job summary

Smartest Energy in Ipswich invites applications for a Fixed Term Lead - Debt Management role. You will lead and develop a team of Debt Executives, ensuring high performance, excellent customer service and achievement of operational targets.

Reporting to the Operations Manager, you will coach, mentor and manage performance, balance workloads, and proactively address challenges. You will identify opportunities for process improvement and support business change while ensuring accurate reporting

Qualifications

• Proven track record in team leadership or similar roles.
• Experience developing cross-business relationships.
• Strong knowledge of the UK energy industry and Smartest Energy products.

Responsibilities

• Lead a team of Debt Executives to deliver high performance and service standards.
• Drive operational targets and balance workloads.
• Identify process improvements and support business change initiatives.
• Collaborate with internal/external stakeholders to ensure compliance and timely reporting.

Skills

Team leadership

Coaching & mentoring

Performance management

Stakeholder management

UK energy industry knowledge

Job description

Smartest Energy in Ipswich invites applications for a Fixed Term Lead - Debt Management role. You will lead and develop a team of Debt Executives, ensuring high performance, excellent customer service and achievement of operational targets.

Reporting to the Operations Manager, you will coach, mentor and manage performance, balance workloads, and proactively address challenges. You will identify opportunities for process improvement and support business change while ensuring accurate reporting