Remote-Ready Energy Operations Lead: Customer Experience

SmartestEnergy; Ipswich; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Job summary

SmartestEnergy in Ipswich is seeking an Energy Operations Executive to join a collaborative team. You will support the customer journey from contracting and onboarding to metering, billing and debt management, delivering exceptional service at every touchpoint.

In this role, you will need strong organisation, sharp numerical skills and attention to detail, with the ability to adapt in a fast-paced environment and work both independently and as part of a team.

Qualifications

• Strong organisational and numerical skills are essential.
• Attention to detail with analytical and problem-solving abilities.
• Excellent communication and interpersonal skills are required.
• Show initiative and drive to complete activities.
• Able to work independently and as part of a team.
• Flexibility to adapt to changing environments and priorities.
• Proficiency in Microsoft Excel, Word and Outlook.

Responsibilities

• Work across the customer journey from contracting and onboarding to metering, billing and debt management.
• Advocate for customers at every stage of their journey.
• Support a fast-paced operations environment with strong organisational focus.

Skills

Organisational skills

Numerical skills

Attention to detail

Analytical thinking

Communication skills

Initiative

Independent and collaborative work

Flexibility

IT applications (Excel, Word, Outlook)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SmartestEnergy in Ipswich is seeking an Energy Operations Executive to join a collaborative team. You will support the customer journey from contracting and onboarding to metering, billing and debt management, delivering exceptional service at every touchpoint.

In this role, you will need strong organisation, sharp numerical skills and attention to detail, with the ability to adapt in a fast-paced environment and work both independently and as part of a team.