Debt Management Team Leader FTC/Secondment

SmartestEnergy; Ipswich; Hybrid; GBP 42,000 - 65,000; Full time

Job summary

Smartest Energy in Ipswich invites applications for a Fixed Term Lead - Debt Management role. You will lead and develop a team of Debt Executives, ensuring high performance, excellent customer service and achievement of operational targets.

Reporting to the Operations Manager, you will coach, mentor and manage performance, balance workloads, and proactively address challenges. You will identify opportunities for process improvement and support business change while ensuring accurate reporting

Qualifications

• Proven track record in team leadership or similar roles.
• Experience developing cross-business relationships.
• Strong knowledge of the UK energy industry and Smartest Energy products.

Responsibilities

• Lead a team of Debt Executives to deliver high performance and service standards.
• Drive operational targets and balance workloads.
• Identify process improvements and support business change initiatives.
• Collaborate with internal/external stakeholders to ensure compliance and timely reporting.

Skills

Team leadership

Coaching & mentoring

Performance management

Stakeholder management

UK energy industry knowledge

Job description

Job closes to applications COB Wednesday 11th November

You will lead and develop a team of Debt Executives, ensuring the delivery of high performance, excellent customer service and key operational targets. Reporting to the Operations Manager, you will play a key role in driving team performance through effective leadership, coaching, mentoring and performance management, while ensuring workloads are balanced and operational challenges are addressed proactively.

You will also contribute to the wider operational strategy by identifying opportunities for process improvement, supporting business change initiatives and ensuring systems, products and services continue to meet business and customer needs. Working closely with internal and external stakeholders, you will help drive best practice, maintain industry compliance and ensure accurate and timely reporting, making a positive contribution to the ongoing success of the Debt Management function.

Please note this is Fixed term until 27/09/2027

What skills/experience do I need to be successful?

• Intricate working knowledge of Smartest Energy products and operational processes;
• Track record of team leadership or showing leadership potential through performance in a team role;
• Track record in developing and managing strong cross-business relationships;
• Able to manage additional projects/responsibilities outside of the normal job scope as and when required;
• Knowledge of the UK Energy Industry.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.