Dealer Finance Processing Specialist

Volkswagen Group; Chipping Warden; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Pension contributions

Company car BEV scheme

Income protection

Life assurance

Retail discount vouchers

Care Concierge service

Will-writing service

Cycle to work

Private medical insurance

Loan car scheme

Critical illness & dental cover

LinkedIn Learning access

Mentoring programs

Job summary

VWFS UK is recruiting to support dealer finance processing and customer inquiries. The role focuses on accurate data entry, validating documentation, and ensuring quick payouts to VWFS UK dealers with a strong emphasis on compliance and service quality.

You will liaise with customer service and other areas to maintain smooth processes, while keeping up-to-date with FCA regulations and internal procedures to deliver excellent results.

Qualifications

• Excellent written and spoken communication skills.
• Previous experience in a customer service centre or finance setting is desirable.
• Understanding of Data Protection Act and Consumer Credit Act is desirable.
• Strong customer service focus and professional demeanor.
• Ability to work under pressure and meet deadlines with flexible hours.
• Proficient in handling data and using internal systems with speed and accuracy.

Responsibilities

• Responding to dealer enquiries, mainly by phone.
• Entering / handling customer and dealer data via internal systems with speed and accuracy.
• Validating customer documentation with proposal details and authorising payments to the dealer.
• Close liaison with other business areas including Customer Services.
• Maintaining knowledge of FCA regulations to ensure competence in the role.
• Processing finance documents for VWFS UK dealers/Retailers and ensuring speedy payouts.

Skills

PC literacy

Communication skills

Customer service

Data protection & credit acts

Customer focus

Systematic thinking

Flexible hours

Job description

VWFS UK is recruiting to support dealer finance processing and customer inquiries. The role focuses on accurate data entry, validating documentation, and ensuring quick payouts to VWFS UK dealers with a strong emphasis on compliance and service quality.

You will liaise with customer service and other areas to maintain smooth processes, while keeping up-to-date with FCA regulations and internal procedures to deliver excellent results.