Dealer Finance Solutions Advisor

Volkswagen Group; Barton-le-Clay; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Discretionary bonus

Pension scheme

Company Car BEV

Insurance benefits

Care Concierge

Salary sacrifice options

Private medical insurance

Loan car scheme

Critical illness cover

Dental cover

Life assurance

Retail discounts

Will writing service

Cycle to work

Professional development programs

Job summary

VWFS UK is looking for a role that processes finance documents submitted by Volkswagen Group Dealers/Retailers, verifies details and ensures speedy payouts. You will handle dealer queries mainly by phone and maintain data accuracy in internal systems, following processing procedures and response time guidelines.

The role emphasises compliance with FCA regulations and a strong customer service focus, requiring flexibility to work evenings, weekends and some bank holidays as needed.

Qualifications

• Full PC literacy essential.
• Excellent written and spoken communication capabilities.
• Previous customer service centre, call centre or finance company experience is desirable.
• An understanding of the Data Protection Act and Consumer Credit Act is desirable.
• Strong customer service focus essential and a customer friendly manner at all times.
• Able to demonstrate systematic thought processes.
• Able to cope with pressure and meet deadlines, and to work a flexible working pattern incl. evenings and weekends plus some Bank Holidays.

Responsibilities

• Responding to dealer enquiries, mainly by phone.
• Entering / handling customer and dealer data via internal systems that processing procedures and response time guidelines are followed, with speed and accuracy being paramount.
• Validating customer documentation with proposal details when received and authorising appropriate payment to the dealer.
• Close liaison with other business areas including Customer Services.
• Maintaining your level of understanding of the FCA regulations to ensure you are competent to fulfil your role.
• Processing appropriate documents for finance submitted by Volkswagen Group Dealers/Retailers - verifying details and ensuring speedy pay out to our dealers.

Skills

Full PC literacy

Written communication

Verbal communication

Data handling

Ability to work under pressure

Flexibility (evenings & weekends)

Attention to deadlines

Tools

Internal systems

Job description

VWFS UK is looking for a role that processes finance documents submitted by Volkswagen Group Dealers/Retailers, verifies details and ensures speedy payouts. You will handle dealer queries mainly by phone and maintain data accuracy in internal systems, following processing procedures and response time guidelines.

The role emphasises compliance with FCA regulations and a strong customer service focus, requiring flexibility to work evenings, weekends and some bank holidays as needed.