Dealer Finance Processing Specialist

Volkswagen Group; Church Stowe; Vor Ort; GBP 27.000 - 36.000; Vollzeit

Benefits dieser Stelle

Discretionary 10% on-target bonus (BON

Employer pension contribution 9%

Company Car scheme for BEVs

Private medical insurance (post-prob)

Life assurance (4x salary)

Salary sacrifice options incl. will &

Zusammenfassung

VWFS UK is seeking a customer service oriented specialist to process finance documentation submitted by Volkswagen Group Dealers/Retailers and to verify details for speedy payouts. You will respond to dealer enquiries, mainly by phone, and handle data entry with accuracy in alignment with processing procedures.

The role requires a keen understanding of FCA regulations, strong communication skills, and the ability to work under pressure.

Qualifikationen

• Full PC literacy essential.
• Excellent written and spoken communication capabilities.
• Previous customer service centre, call centre or finance company experience is desirable.
• An understanding of the Data Protection Act and Consumer Credit Act is desirable.
• Strong customer service focus essential and a customer friendly manner at all times.
• Able to demonstrate systematic thought processes.
• Able to cope with pressure and meet deadlines, and to work a flexible working pattern incl. evenings and weekends plus some Bank Holidays.

Aufgaben

• Responding to dealer enquiries, mainly by phone.
• Entering / handling customer and dealer data via internal systems that processing procedures and response time guidelines are followed, with speed and accuracy being paramount.
• Validating customer documentation with proposal details when received and authorising appropriate payment to the dealer.
• Close liaison with other business areas including Customer Services.
• Maintaining your level of understanding of the FCA regulations to ensure you are competent to fulfil your role.
• Processing appropriate documents for finance submitted by Volkswagen Group Dealers/Retailers - verifying details and ensuring speedy pay out to our dealers.

Kenntnisse

Full PC literacy

Excellent written and spoken comms

Customer service experience

Work under pressure

Flexible hours (evenings/weekends)

Data Protection Act / Consumer Credit-

Jobbeschreibung

VWFS UK is seeking a customer service oriented specialist to process finance documentation submitted by Volkswagen Group Dealers/Retailers and to verify details for speedy payouts. You will respond to dealer enquiries, mainly by phone, and handle data entry with accuracy in alignment with processing procedures.

The role requires a keen understanding of FCA regulations, strong communication skills, and the ability to work under pressure.