DE Speaking Customer Service Advisor

eComplete; Remote; GBP 25,000 - 30,000; Full time

Job summary

A growing e-commerce company in the UK is searching for a German-Speaking Customer Service Agent to join their team for a 12-month fixed-term contract. This remote position requires a fluent German speaker who excels in customer communication and can manage multiple tasks efficiently. Responsibilities include handling customer inquiries, liaising with warehouses, and resolving issues, all while ensuring high customer satisfaction. This position offers a competitive salary, flexibility, and the chance to be part of a dynamic business environment.

Benefits

Fully remote working

Competitive salary

Collaborative team environment

Qualifications

• Native or fluent German speaker with strong communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Previous experience in customer service preferred.

Responsibilities

• Respond to customer enquiries via live chat and email.
• Liaise with 3PL warehouses for order fulfilment.
• Troubleshoot and resolve customer issues.

Skills

Fluent German communication

Customer focus

English communication

Time management

Tools

Zendesk

Shopify

Job description

German-Speaking Customer Service Agent (Maternity Cover – 12 Month FTC)

Location

Remote (UK based). Office space available in Stockport, UK.

About Us

Naturecan, founded in May 2019 by Andy Duckworth (former CEO of Myprotein) and Paul Finnegan, is a global wellness brand dedicated to helping people lead happier, healthier lives. We offer safe, effective and premium hemp-derived CBD products alongside a growing range of vitamins, minerals and wellness supplements.

Role Overview

We are looking for a German-speaking Customer Service Agent to join our team on a 12-month fixed-term contract to cover maternity leave. You will play a vital role in delivering outstanding customer experience across multiple international markets, acting as a key link between our customers, our internal teams, and our European 3PL warehouses.

This is a fully remote position based in the UK, offering the opportunity to be part of a fast-growing business in an exciting and dynamic industry.

Key Responsibilities

• Serve as the first point of contact for customer enquiries via live chat and email across several international markets, with a focus on Germany.
• Deliver timely, accurate and empathetic responses to customer queries, ensuring high levels of customer satisfaction.
• Act as the main liaison between the business and our 3PL warehouses in Europe, supporting order fulfilment and issue resolution.
• Monitor and respond to customer reviews across multiple platforms.
• Troubleshoot and resolve issues relating to payments, delivery, order creation and returns.
• Provide clear and helpful information about our products, services, and policies.
• Proactively identify recurring issues and suggest process improvements to enhance the customer experience.

Essential Requirements

• Native or fluent German speaker, with strong written and verbal communication skills.
• Ability to communicate confidently in English.
• Strong customer focus with a passion for delivering excellent service.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Self-motivated, organised and comfortable working remotely.

Desirable Experience

• Previous experience in a customer service or customer experience role, ideally within e-commerce.
• Familiarity with Zendesk or similar customer support platforms.
• Experience working with Shopify
• Experience working with logistics or fulfilment partners.

Personal Attributes

• Hands on and proactive with a can-do attitude and willingness to get involved.
• Empathetic, patient and customer focused.
• A problem solver who enjoys finding solutions and making things better.
• A strong team player who can also work independently.

What We Offer

• Fully remote working within the UK.
• Competitive salary.
• 12-month fixed-term contract providing stability and flexibility.
• Opportunity to work in a fast-growing business within an exciting industry.
• A supportive and collaborative team environment.

If you are passionate about customer experience, fluent in German, and excited about joining a growing business, please send us your CV.