Day Concierge (SIA Required)

Abbatt Property Services; Greater London; On-site; GBP 25,000 - 31,000; Full time

Job summary

Abbatt Group is recruiting a Day Concierge for a modern development in Beckton (E6). The role handles resident and visitor enquiries, parcel logging, and access control with a focus on professional service and safety.

You will log instructions, register new residents, and manage the concierges database daily. Requirements include at least 2 years of concierge experience in residential settings, outstanding communication, and the ability to build trust with residents and staff.

Qualifications

• 2 years’ minimum of concierge experience at a residential establishment.
• Exceptional customer service with high attention to detail and professional presentation.

Responsibilities

• Meet and greet residents, visitors and contractors in a courteous and professional manner.
• Answer queries via telephone, intercom, email and face-to-face in a positive, solution-focused way.
• Receive and log parcels and packages, then hand over to residents with ID/written authority as required.
• Log instructions on the concierge database by apartment number and file appropriately.
• Register new residents with the concierge team and provide login details and Welcome Letter.
• Program door entry fobs/key cards and record contact numbers on intercom panels.
• Forward complaints to Building Manager and assist with contractor access.
• Carry out weekly regulatory tests and inspections and log results.
• Perform site handovers and ensure clear communication of issues to staff.

Skills

Customer service

Communication skills

Attention to detail

Professionalism

Job description

We are currently recruiting for a new Day Concierge to become a part of the team at a beautiful modern development of 391 units in Beckton (E6). The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way.

Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others.

We will require 2 years’ minimum of concierge experience at a residential establishment.

Main duties and responsibilities:

• To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times;
• To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively;
• To receive and log parcels and packages on behalf of residents;
• To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf);
• To log all resident written instructions under relevant apartment number on the concierge database;
• To request all verbal instructions from residents to be made in writing (email) and logged under appropriate apartment number on the database and filed in appropriate apartment folder on Outlook;
• To ensure all new residents register with the concierge team, providing names and contact details of all those living in the apartment for entry on the concierge database;
• To enter new resident (tenant) details on the database under relevant apartment number profile. Email new resident(s) their database login details and Welcome Letter outlining site procedures and services;
• To programme door entry fobs, key cards and enter telephone number on door entry intercom panels (where applicable);
• To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Building Manager;
• To assist with arranging apartment access for contractors (HIU, Sprinkler Head, Window Cleaning etc.);
• To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift;
• To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Building Manager and log/file records for inspection purposes;
• To be familiar with the site fire activation and evacuation procedures and evacuation points;
• To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift;
• To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others.

General:

• To comply with company email, telephone and internet policy and procedures;
• To adhere to company dress/uniform code/policy, to be smart and tidy at all times while on duty;
• To comply with all health & safety and personal protective equipment requirements of the site;
• To complete any other requests as directed by Account Manager or Managing Agent.

SIA required.

Hours: 4 on 4 off / 07:00-19:00

Salary: £27,758 per annum or £12.71 per hour

Location: Beckton (E6)