Night Concierge

Ballymore; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

Ballymore is seeking a Night Concierge for New Providence Wharf in London. You will deliver a high-quality concierge service to residents, assist with building security, and manage queries via in-person, email, or phone contact.

The role emphasizes polite, calm interaction under pressure, ensuring access control, parcel handling, and collaboration with estate staff while maintaining data protection as required by GDPR.

Qualifications

• Excellent communication skills.
• Polite and confident with patience.
• Ability to multi-task and manage time effectively.

Responsibilities

• Provide quality service to residents and handle requests promptly.
• Assist with security of residents and the building to ensure safety.
• Handle all concierge enquiries in person, by email or by phone professionally.
• Accept and issue residents' parcels.
• Meet and greet residents, guests and clients with a professional demeanor.
• Maintain smooth operation of estate communications systems (telephone, radios, intercom).
• Ensure access is restricted to authorised persons only.
• Issue visitor parking permits and explain procedures.
• Support security through regular communication and incident reporting.
• Liaise with cleaning staff about rubbish removal and estate cleanliness.
• Report accidents, health and safety issues, and incidents.
• Safekeep security keys and verify authorisation before access.

Skills

Excellent communication

Polite demeanor

Multitasking

Time management

Job description

Job Description

We're now recruiting for a Night

New Providence Wharf.

What You Should Know

Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over 80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a

Job Description

We're now recruiting for a Night Concierge to join us at New Providence Wharf.

What You Should Know

Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over 80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Concierge to join us at New Providence Wharf in contributing to our vision.

Important to note

Hours:

42 hours per week, 4 on 4 off, 20:00pm - 08:00am

Location:

E14, Blackwall

Pay:

£14.95ph

What You'll Do

• To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
• To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
• To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
• Accepting and issuing of resident’s parcels.
• Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.
• Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.
• Ensure only authorised persons are given access to areas.
• Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
• Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
• Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
• Correct reporting of any security / health and safety issues.
• Correct reporting of any incidents or complaints.
• Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
• Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & DISCLAIMERS are in place.
• Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
• Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
• Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
• Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
• Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
• Report any accidents and record in the accident book as appropriate.
• Turn on and off the lobby lights at the appropriate times.
• Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
• Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.
• Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.

What You'll Need To Be Successful

• Excellent communication skills.
• Polite and confident with a great deal of patience.
• Ability to multi-task and time-manage.

• Ballymore operate as an equal opportunities employer.