Concierge

Ballymore; Greater London; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Equal opportunities employer

Job summary

Ballymore is recruiting a Concierge for Embassy Gardens in London on a 12-month fixed-term contract. The role runs 42 hours per week on a 4 on/4 off shift pattern, with day and night coverage.

The position offers an hourly rate of £13.79 and duties include greeting residents, handling requests, maintaining security, and coordinating with estate staff. You'll provide a high-quality service to residents, manage inquiries via in-person, email or phone channels, and ensure smooth operations of

Qualifications

• Excellent communication skills.
• Polite and confident with a great deal of patience.
• Ability to multi-task and time-manage.

Responsibilities

• Provide quality service to residents and handle requests efficiently.
• Assist with security of residents and building to maintain safety.
• Handle concierge enquiries in person, by email and by phone promptly and professionally.
• Meet and greet residents, guests and clients and offer a welcoming service.
• Maintain smooth operation of estate communications (telephone, radios, intercom, etc.).
• Ensure access control and verify authorized personnel.
• Issue visitor parking permits and explain parking procedures.
• Support estate security by liaising with security staff and reporting concerns.
• Coordinate with cleaning staff on waste removal and procedures.
• Report safety, security, incidents and accidents accurately.
• Safekeep security keys and follow SOPs for access.
• Respond to resident enquiries within required timeframes.
• Process residents’ dry cleaning/laundry with proper paperwork.
• Conduct night-time key audits and follow up on missing keys.
• Proactively address maintenance and cleaning issues in the estate.
• Handle data securely and comply with GDPR.
• Log accidents and maintain the accident book.
• Operate lobby lights as required.
• Stay calm under high-pressure situations and handle challenging people.
• Conduct monthly stock checks of first-aid and concierge supplies.
• Assist residents in a friendly, proactive and efficient manner.

Skills

Excellent communication

Polite and patient

Multitasking

Job description

Job Description

We're now recruiting for a Concierge to join us at Embassy Gardens on a 12 month fixed-term contract.

What You Should Know

Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over 80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Concierge to join us at Embassy Gardens in contributing to our vision.

Important to note

Hours: 42 hours per week, 4 on 4 off, days and nights (07:00am - 19:00pm or 19:00pm - 07:00am)

Location: SW11, Vauxhall/Nine Elms

Hourly rate: £13.79 PH

Contract: 12 month Fixed Term Contract

What You'll Do

• To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
• To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
• To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
• Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.
• Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.
• Ensure only authorized persons are given access to areas.
• Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
• Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
• Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
• Correct reporting of any security / health and safety issues.
• Correct reporting of any incidents or complaints.
• Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
• Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & DISCLAIMERS are in place.
• Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
• Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
• Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
• Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
• Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
• Report any accidents and record in the accident book as appropriate.
• Turn on and off the lobby lights at the appropriate times.
• Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
• Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.
• Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.

What You'll Need To Be Successful

• Excellent communication skills.
• Polite and confident with a great deal of patience.
• Ability to multi-task and time-manage.

• Ballymore operate as an equal opportunities employer.