Day Concierge MRLRM

Thomas Webb Recruitment; Greater London; On-site; GBP 24,000 - 34,000; Full time

Job summary

A recruitment agency is seeking experienced Residential Day Concierges for a stylish residential development in Canary Wharf, London. The role includes welcoming residents, ensuring security, monitoring CCTV, and managing keys and mail deliveries. Candidates must have over a year of experience in a similar role, excellent English skills, and strong customer service attributes. This position operates on a 4 days on, 4 days off schedule. Ideal for those who are detail-oriented and able to work independently.

Qualifications

• Minimum of 1 year current experience in a luxury hotel or residential setting.
• Ability to communicate effectively in English.
• Excellent written communication and report writing skills.

Responsibilities

• Provide a warm, professional welcome to residents and guests.
• Manage access to ensure safety and security.
• Monitor CCTV and conduct regular security checks.
• Manage keys and maintain accurate records.
• Handle mail deliveries with efficiency.
• Liaise with contractors for maintenance in communal areas and report significant events.

Skills

Concierge experience

Customer service skills

English language proficiency

Attention to detail

IT skills

Proactive problem solving

Written communication

Tools

Microsoft Office

Building management systems

Job description

Hours/Days

4 days on, 4 days off, 7 - 7 or 8 - 8 (not decided yet by the client)

Overview

Thomas Webb Recruitment has an exciting opportunity for two experienced Residential Day Concierges to work for a brand new, modern and stylish residential development in one of London's most vibrant business districts, Canary Wharf.

Duties and Responsibilities

• Providing a warm, professional welcome to residents and their guests.
• Managing access to the premises, ensuring safety and security protocols are upheld.
• Monitoring CCTV and conducting regular security checks.
• Managing the security of keys including issuing, tracking, retrieving and recording all key activity.
• Handling mail and package deliveries with discretion and efficiency, including accurate record keeping.
• Assisting residents with inquiries, service requests, and any immediate needs.
• Maintaining a detailed log of incidents, activities and communications during the shift.
• Liaising with contractors regarding maintenance and repair works in communal areas.
• Acting as the eyes and ears of the managing agent, reporting any significant ongoings at the building.

Candidate Specification

• Right to work in the UK.
• A minimum of 1 year current experience in a concierge role within a luxury hotel or residential setting.
• Advanced English language skills, with the ability to communicate effectively in English with a variety of nationalities and backgrounds.
• Excellent written communication skills, with the ability to write detailed reports and maintain comprehensive records.
• Good IT skills, with the ability to work confidently with email, Microsoft Office packages and building management systems.
• Exceptional customer service skills and the ability to maintain a professional demeanour under pressure.
• Excellent interpersonal and relationship building skills.
• A keen eye for detail and a proactive approach to problem-solving.
• Ability to work independently with minimal supervision.
• Outgoing, confident, friendly, approachable and chatty personality.

Application

Please note that any applications that do not meet the candidate specification for this Residential Day Concierge role will not be considered.

To apply for this Residential Day Concierge position please submit your CV and covering letter, detailing your suitability for the role.