Day Concierge Monday to Friday

Abbatt Property Services; Greater London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

20 days' annual leave

Enhanced pension scheme

Training and development opportunities

Access to accredited courses to help进进

Job summary

Abbatt Group in London is seeking a Day Concierge to join a busy residential development in Tower Hamlets, East London. You will be the first point of contact for residents, visitors and contractors, ensuring the reception runs smoothly and that day-to-day enquiries are handled with a high level of customer service.

This role suits someone with a background in residential property or hospitality who can maintain a safe, welcoming environment and assist with general building operations while

Qualifications

• Previous experience in residential property or hospitality.
• Strong customer service and communication skills.
• Experience dealing with contractors and overseeing maintenance or building works.
• A good understanding of health and safety, fire safety and building security.

Responsibilities

• Welcoming residents, guests and visitors and dealing with enquiries in person and over the phone.
• Providing assistance to residents and visitors where required.
• Monitoring building security, including CCTV, and helping to manage car parking facilities.
• Carrying out regular patrols of the building and reporting any faults or security concerns.
• Recording and reporting incidents, complaints and health and safety issues, taking appropriate action in an emergency.
• Managing keys and ensuring all issues and returns are recorded correctly.
• Receiving and securely storing deliveries, parcels and registered mail.
• Keeping accurate records of parcels and obtaining signatures when items are collected.
• Notifying residents when deliveries arrive and arranging collection from reception.
• Maintaining a professional and welcoming reception area at all times.

Skills

Customer service

Communication

Reception experience

Health & safety awareness

Job description

Job Title: Day Concierge

Location: Tower Hamlets, East London
Hours: Monday to Friday, 12pm-8pm
Salary: £28,500 per annum

About the Role

We are currently recruiting for a Day Concierge to join a busy residential development in Tower Hamlets, East London.

This is a great opportunity for someone with a background in residential property or hospitality who enjoys working with people and providing a high level of customer service.

As the first point of contact for residents, visitors and contractors, you will be responsible for ensuring the reception runs smoothly, dealing with day-to-day enquiries and helping to maintain a safe and welcoming environment for everyone in the building.

The Ideal Candidate

• Previous experience in residential property or hospitality.
• Strong customer service and communication skills.
• Experience dealing with contractors and overseeing maintenance or building works.
• A good understanding of health and safety, fire safety and building security.
• The ability to handle confidential information professionally.
• A friendly, approachable manner and a proactive attitude.

Key Responsibilities

• Welcoming residents, guests and visitors and dealing with enquiries in person and over the phone.
• Providing assistance to residents and visitors where required.
• Monitoring building security, including CCTV, and helping to manage car parking facilities.
• Carrying out regular patrols of the building and reporting any faults or security concerns.
• Recording and reporting incidents, complaints and health and safety issues, taking appropriate action in an emergency.
• Managing keys and ensuring all issues and returns are recorded correctly.
• Receiving and securely storing deliveries, parcels and registered mail.
• Keeping accurate records of parcels and obtaining signatures when items are collected.
• Notifying residents when deliveries arrive and arranging collection from reception.
• Maintaining a professional and welcoming reception area at all times.

Benefits

• 20 days' annual leave
• Enhanced pension scheme
• Training and development opportunities
• Access to accredited courses to support career progression
• A friendly and supportive working environment

Please note: If you have not heard from us within two weeks of applying, unfortunately, you are unlikely to have been successful on this occasion.