Night Concierge

Firstport; London Borough of Newham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Benefits packages

Job summary

FirstPort is seeking a Night Concierge at a London development to provide exceptional customer service to residents and visitors. You will be the main point of contact at the front desk and support on-site deliveries, queries, and security during the 8pm–8am shift on a 4-on/4-off rota.

Ideal candidates are well-spoken, highly presentable, with experience in high-end residential environments and strong communication skills. Knowledge of health and safety is important; IOSH qualification is a plus.

Qualifications

• You will be a well-spoken concierge with experience in high-end residential developments.
• Solid health and safety knowledge; IOSH qualification is beneficial.

Responsibilities

• Act as main point of contact on site for residents and visitors.
• Manage on-site bookings for access areas within the development.
• Handle parcels and packages daily, up to 500 items per day.
• Manage and administer deliveries and returns per development protocol.
• Handle residents’ keys, signing in/out daily per protocol.
• Conduct daily site walk rounds and report faults/maintenance.
• Investigate issues from leaks to fire alarms and document in the handover log.
• Address first-level complaints and provide timely resolutions.
• Provide regular communication to customers from initial query to resolution.
• Monitor CCTV/security access to review and address concerns.

Skills

Customer service

Front desk

Communication

Problem solving

Health & safety

IOSH qualification

Job description

Job description

Job Role: Night Concierge

Location: East London

Salary: £24,000 per annum

Job Sector: Large & Complex

Hours: 4 days on and 4 days off 8pm-8am

As Concierge you will contribute to our vision of being the UK's favourite residential property manager by:

• Provide a high standard level of customer service to our residents and all visitors to the development.
• Act as main point of contact at the front desk.
• Assist with on-site deliveries, customer queries and service requests.

The Concierge reports directly into the Development Manager.

About You

You will be a well-spoken and highly presentable concierge, who has experience working in high-end residential developments. You will be an excellent communicator and problem solver, an empathetic who can build lasting relationships with customers and efficiently attend to any enquires. You will have solid health and safety knowledge and any relevant qualifications will be beneficial such as IOSH.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

• Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts and location advice.
• Manage on site booking requirements for key access areas, in and around the development.
• To handle parcels and packages that have been delivered on a daily basis. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
• Manage and administer customer deliveries and returns, via development systems and protocol.
• Handle and administer residents’ keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.
• To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
• Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log.
• Investigate first level complaints within the development.
• Provide regular communication to customers with initial queries to resolution.
• Monitor the CCTV cameras / security access to review and track security concerns

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.