Day Concierge DCHSP

Thomas Webb Recruitment; Greater London; On-site; GBP 28,800; Full time

Job summary

A professional recruitment agency is seeking a Day Concierge for a modern development in North London. The role requires a minimum of 2 years' experience in a similar environment and strong customer service skills. Responsibilities include meeting residents, maintaining security, and ensuring high levels of service delivery. Ideal candidates are articulate, positive, and possess good IT skills. This full-time role offers a salary of £28,800 per annum.

Qualifications

• Minimum of 2 years experience as a Day Concierge in a residential or hotel environment.
• Live within a 45 minute commute from Finsbury Park.
• Excellent written and verbal communication skills in English.

Responsibilities

• Greet residents and answer enquiries by telephone.
• Maintain high levels of customer service.
• Ensure effective security and check visitors.

Skills

Customer service

Communication

Problem-solving

IT skills

Personal presentation

Tools

Building management software

Microsoft Word

Tablets

Laptops

Job description

Vacancy: Day Concierge
Location: North London
Salary: £28,800 per annum
Hours/Days: Saturday to Monday 8am - 8pm

We are seeking a reliable and dedicated Day Concierge to work for modern development of circa 500+ residential apartments in North London. This is an exciting opportunity for an experienced Day Concierge looking to work at a development that prides itself on using modern software technology to manage the day‑to‑day operations of the Development.

Key Responsibilities

• Meet and greet the residents and answer enquiries by telephone
• Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
• Ensure that the highest levels of customer care and service are maintained at all times.
• Deal effectively with complaints, take the correct action and remain courteous at all times.
• Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit.
• Ensure effective security of residents and the building at all times including the smooth running of car parking facilities.
• Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary.
• Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
• Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record.
• Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
• Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty
• Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems.
• Assist the House Manager/Directors with any other reasonable duties as requested.
• Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.
• Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc.

Candidate specification

• Have a minimum of 2 years experience as a Day Concierge within a residential or hotel environment
• Live no further than a 45 minute commute door to door from Finsbury Park
• Have good IT skills, including the use of tablets, laptops, building management software, email and Microsoft word packages
• Have excellent written and verbal English language skills
• Be articulate, well spoken and a good communicator
• Be able to problem solve and remain calm under pressure
• Have excellent personal presentation
• Be positive, naturally helpful, and a proactive deliverer of 5 star customer service

Due to the high volume of applications for this Day Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application