Day Concierge

Abbatt Property Services; Bexleyheath; On-site; GBP 25,000 - 31,000; Full time

Job summary

Abbatt Group is recruiting a Day Concierge for a premier residential development in Bexleyheath (DA6).

You will be the first point of contact for residents, visitors and contractors, ensuring a professional, courteous service at all times and supporting the smooth operation of the building.

The role emphasizes exceptional customer service, handling deliveries, security duties, and liaising with leaseholders and managing agents to maintain a safe, well-maintained environment.

Qualifications

• Experience in hospitality/concierge roles.
• Proven customer service excellence.
• Ability to manage contractors and building works.
• Awareness of health, safety and security best practices.
• Ability to handle confidential information discreetly.

Responsibilities

• Meet and greet residents and answer enquiries by phone or at the desk.
• Assist residents, guests and visitors as needed.
• Ensure security of residents and the building including CCTV and car park operations.
• Be courteous and helpful to residents, guests, suppliers and the public.
• Communicate with leaseholders and managing agents in a professional manner.
• Carry out regular patrols and report faults or security breaches to the Building Manager.
• Perform weekly safety and regulatory tests and log results.
• Report health & safety issues and incidents and take appropriate action.
• Issue keys to authorized personnel and record sign-in/out.

Skills

Hospitality experience

Customer service

Contractor management

Health & safety awareness

Discretion handling

Job description

Hours: 4 on 4 off; 07:00-19:00

Salary: £27,758 per annum / £12.71 per hour

Location: Bexleyheath (DA6)

We are currently recruiting for a Day Concierge to work in our stunning new residential developments of 500 units in Bexleyheath (DA6). You will have the responsibility of being the first point of contact for all residents, visitors, and contractors; being professional in manner and appearance at all times; and available to assist residents, visitors and contractors with any enquiries they may have.

You’ll be a people person, go that little bit further to get to know the residents building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful.

You’ll be the first and primary point of contact for residents when it comes to any support they need at the place they call home.

Ideally, you’ll have all or most of the experience we’re asking for:

• Previous experience within the hospitality industry, preferably within a similar role
• Significant experience providing exemplary levels of customer service
• Experience in managing contractors and building works within a busy development
• Awareness of general fire, health & safety and security
• Proven ability to and handle confidential information with professionalism and discretion

Responsibilities

• Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
• Assist the residents, guests and visitors when required.
• Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
• Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
• Communicate with leaseholders and managing agents in an attentive and personable manner.
• Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.
• Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes;
• Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
• Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
• Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.