Night Concierge

Abbatt Property Services; Twickenham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

20 days annual leave

Pension contributions

Life insurance

Discounted gym membership

Career progression opportunities

Job summary

Abbatt Group in Twickenham is seeking a professional Night Concierge to join a prestigious residential development. You will be the primary night-time contact, delivering exceptional customer service to residents, guests, contractors, and clients.

You will ensure residents feel safe, supported, and valued while maintaining discretion and the highest standards of professionalism. Strong communication is essential, and the role includes handling emergencies and coordinating building operations.

Qualifications

• Requires previous luxury residential experience and excellent written and verbal communication skills.
• Ability to respond effectively to emergencies, complaints, and unexpected situations.
• Demonstrates discretion and professionalism at all times.

Responsibilities

• Meet and greet residents and visitors, handling enquiries in person and by telephone.
• Maintain building security, monitor CCTV and conduct patrols.
• Communicate professionally with leaseholders and managing agents.
• Report maintenance issues or security concerns to the Building Manager.
• Carry out weekly fire alarm, lift alarm and other compliance checks.
• Respond to emergencies and report all incidents, complaints and health & safety matters.
• Manage key control procedures and sign-in/out records.
• Oversee deliveries to reception and distribution of parcels.

Skills

Residential concierge experience

Customer service

Contractor oversight

Fire safety knowledge

Discretion

Job description

Night Concierge

Location: Twickenham – SW London
Hours: 07:00 PM to 07:00 AM – 4 on 4 off
Salary: £28,000 per annum

We are currently recruiting for a professional and experienced Night Concierge to join a prestigious residential development in Twickenham.

This role requires an individual with previous luxury residential experience, excellent written and verbal communication skills, and the confidence to respond effectively to emergencies, complaints, and unexpected situations.

As Night Concierge, you will be responsible for delivering an exceptional level of customer service to residents, guests, contractors, and clients. You will act as the primary point of contact during night hours, ensuring residents feel safe, supported, and valued in their homes. Building strong professional relationships with residents is key, while maintaining discretion, courtesy, and the highest standards of professionalism at all times.

Key Requirements

Ideally, you will have:

• Previous experience within residential property or a similar concierge role.
• A strong track record of delivering outstanding customer service.
• Experience overseeing contractors and building works within a busy development.
• Good knowledge of fire safety, health & safety, and security procedures.
• The ability to handle confidential information with discretion and professionalism.

Key Responsibilities

• Meet and greet residents and visitors, handling enquiries both in person and by telephone.
• Provide assistance to residents, guests, and visitors as required.
• Maintain building security at all times, including monitoring CCTV and conducting regular patrols.
• Communicate effectively with leaseholders and managing agents in a professional and approachable manner.
• Carry out regular inspections and report maintenance issues or security concerns to the Building Manager.
• Conduct weekly fire alarm, lift alarm, and other compliance checks, maintaining accurate records.
• Respond appropriately to emergencies and ensure all incidents, complaints, and Health & Safety matters are correctly reported.
• Manage key control procedures, ensuring accurate sign-in and sign-out records.
• Oversee all deliveries to reception, including the secure handling and distribution of parcels and registered mail.

Benefits

• 20 days annual leave.
• 4% pension contribution.
• Life insurance.
• Discounted gym membership.
• Opportunities for career progression.