Resident Experience Concierge - Day Shift (4 on/4 off)

Abbatt Property Services; Bexleyheath; On-site; GBP 25,000 - 31,000; Full time

Job summary

Abbatt Group is recruiting a Day Concierge for a premier residential development in Bexleyheath (DA6).

You will be the first point of contact for residents, visitors and contractors, ensuring a professional, courteous service at all times and supporting the smooth operation of the building.

The role emphasizes exceptional customer service, handling deliveries, security duties, and liaising with leaseholders and managing agents to maintain a safe, well-maintained environment.

Qualifications

• Experience in hospitality/concierge roles.
• Proven customer service excellence.
• Ability to manage contractors and building works.
• Awareness of health, safety and security best practices.
• Ability to handle confidential information discreetly.

Responsibilities

• Meet and greet residents and answer enquiries by phone or at the desk.
• Assist residents, guests and visitors as needed.
• Ensure security of residents and the building including CCTV and car park operations.
• Be courteous and helpful to residents, guests, suppliers and the public.
• Communicate with leaseholders and managing agents in a professional manner.
• Carry out regular patrols and report faults or security breaches to the Building Manager.
• Perform weekly safety and regulatory tests and log results.
• Report health & safety issues and incidents and take appropriate action.
• Issue keys to authorized personnel and record sign-in/out.

Skills

Hospitality experience

Customer service

Contractor management

Health & safety awareness

Discretion handling

Job description

Abbatt Group is recruiting a Day Concierge for a premier residential development in Bexleyheath (DA6).

You will be the first point of contact for residents, visitors and contractors, ensuring a professional, courteous service at all times and supporting the smooth operation of the building.

The role emphasizes exceptional customer service, handling deliveries, security duties, and liaising with leaseholders and managing agents to maintain a safe, well-maintained environment.