Concierge

Ballymore Group; Greater London; Hybrid; GBP 17,000 - 22,000; Full time

Job summary

Ballymore Group is recruiting a Concierge for Embassy Gardens, London, on a 12-month fixed-term contract. You will provide a high-level service to residents, manage security and building operations, and handle inquiries via multiple channels.

The role requires 42 hours per week (4 on, 4 off) with day and night shifts (07:00–19:00 or 19:00–07:00). The position pays £13.79 per hour and is based on-site in London.

Qualifications

• Polite and confident with a lot of patience.

Responsibilities

• Provide quality service to residents and handle requests efficiently.
• Assist with security of residents and the building to maintain safety.
• Handle inquiries via in person, email and phone in a timely, professional manner.
• Meet and greet residents, guests and clients, and maintain a welcoming presence.
• Ensure smooth operation of estate communications systems (telephone, radio, intercom).
• Control access, issue visitor parking permits, and explain onsite procedures.
• Communicate with security and cleaning staff about maintenance and cleanliness.
• Report security/health and safety issues and incidents accurately.
• Safekeep security keys and ensure proper authorization and GDPR compliance.
• Respond to resident enquiries via the b. Life system and manage tickets within time constraints.
• Handle residents' dry cleaning and laundry paperwork and returns.
• Conduct monthly stock checks of first-aid and concierge supplies.

Skills

Polite communication

Patience

Confidence

Job description

We're now recruiting for a Concierge to join us at Embassy Gardens on a 12 month fixed-term contract.

What you should know

Ballymore is a family owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Concierge to join us at Embassy Gardensin contributing toour vision.

Important to note

Hours: 42 hours per week, 4 on 4 off, days and nights (07:00am - 19:00pm or 19:00pm - 07:00am)

Hourly rate: £13.79 PH

Contract: 12 month Fixed Term Contract

What you'll do

• To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
• To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
• To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
• Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.
• Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.
• Ensure only authorized persons are given access to areas.
• Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
• Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
• Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
• Correct reporting of any security / health and safety issues.
• Correct reporting of any incidents or complaints.
• Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
• Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & DISCLAIMERS are in place.
• Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
• Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
• Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
• Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
• Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
• Report any accidents and record in the accident book as appropriate.
• Turn on and off the lobby lights at the appropriate times.
• Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
• Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.
• Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.

What you'll need to be successful

• Polite and confident with a great deal of patience.

*Ballymore operate as an equal opportunities employer.