Data Manager

British Council; Greater London; Hybrid; GBP 39,000 - 47,000; Full time

Job summary

A global organization promoting UK connections is seeking a Data Manager to join their Marketing Operations team. The role will focus on managing data quality and implementing a marketing automation platform. You will engage with stakeholders to deliver strategic data insights and ensure effective data collection processes. Candidates should have advanced skills in Excel and Power BI, with strong experience in managing large datasets and leading data projects. This position offers a salary of up to £46,203 plus a London allowance.

Qualifications

• Advanced knowledge of Microsoft Excel and Power BI is essential.
• Experience in managing and interpreting activities using qualitative and quantitative data is required.
• Experience of leadership in developing data models and standards is preferred.

Responsibilities

• Manage and assure the quality of data for the marketing automation project.
• Develop and maintain KPI definitions aligned with business needs.
• Monitor and analyse data collection systems and resolve performance issues.

Skills

Advanced knowledge of Microsoft Excel

Proven ability in translating complex data specifications

Leadership in building quality processes

Significant experience in working with raw data

Knowledge of quantitative analysis

Experience of maintaining stakeholder networks

Experience in developing data models

Tools

Power BI

Python

SQL

Job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Important Information on the Role

Location – UK Wide (London, Manchester, Cardiff, Edinburgh, Belfast)

Posting – Internal / External

Pay Band – 8

Salary – up to £46,203 plus £3,300 London allowance if based in London.

Contract length - 1 year fixed term contract

Application Closing date – 28th July 2024

The Team

The role sits as part of the Marketing Operations team, focusing on implementing the Marketing Automation platform and will be a core member of a cross‑functional project team.

The role will work closely with Data Evidence and Performance (DEP) team which is part of the Chief Operating Officer function which includes the central oversight and leadership for corporate planning, performance management, evaluation and reporting, the management of strategic risk and of investment, internal audit, shared services, marketing, digital and technology.

DEP provides the central leadership and development for the British Council’s Data Analytics and Evidence Strategy working across the organisation with stakeholders to leverage our Data and Evidence assets.

This includes driving better data quality through enterprise data governance, designing, and delivering data technology and insight solutions, co‑ordinating an organisational community of practice for Data Analytics and Evidence, development of the British Council KPIs framework, monitoring and reviewing performance to drive improvement, evaluation and measurement of impact to help improve decision making.

The Role

The Data Manager will be part of the Marketing Automation Joint Project Team, working closely with the Data Management team to establish the data model and data flows, consolidating the various processes and platforms across the business, creating guidance on best practice use of the system to deliver data integrity.

The role will create data hierarchies, KPI definitions as well as exploring the automation of processes and data flows to improve efficiencies and access to data. The role will have responsibility for building capacity and maintaining networks in Countries and Regions and overseeing the provision of training to colleagues. The team works closely with business units across the organisation to support business and strategic solutions for delivering data management practices.

Main Accountabilities

Consultancy, Analysis and Problem Solving

• Management and quality assurance of accurate data for the marketing automation project.
• Develop and maintain KPI definitions ensuring these are up to date and in line with strategic and business needs.
• Development of data standards including operational data models, business rules and operational definitions tailored to enable consistent global business use.
• Management of processes to standardise, prepare for linkage, and more broadly exploit key strategic data.
• Make sure that data collection procedures are in line with all relevant rules and guidelines.
• Establish global data standards upon which collection of data are based / measured and ensure that these standards adhered to
• Create and enforce policies for effective data management.
• Formulate techniques for quality data collection to ensure adequacy, accuracy, and legitimacy of data.
• Establish rules and procedures for data sharing within internal and external stakeholders.

Sector / Subject Expertise

Data collection systems

• Ensure that data collection software is functioning as expected and resolving issues as they arise.
• Monitor and analyse information and data systems and evaluate their performance to discover ways of enhancing data collection methods and to simplify and automate data collection.
• Ensure digital databases and archives are protected from security breaches and data losses.

Stakeholder Engagement

• Build a global network to improve data collection. Provide training to employees to be able to perform data collection independently and effectively.
• Interpret and explain complex data to employees to carry everybody along and for purposes of clarity / verification.
• Develop and maintain strong operational and strategic relationships across the organisation with SBUs, Professional Services and Regions

Minimum Essential

• Advanced knowledge of Microsoft Excel and Power BI to prepare and analyse large datasets.
• Proven ability in translating complex data specifications into usable datasets across all types of non-financial and financial data.
• Leadership in building quality processes to monitor data quality standards.
• Significant experience in working with raw data and skilled in managing, interpreting, and evaluating activities using qualitative and quantitative data.
• Knowledge and experience of quantitative analysis and methodologies
• Experience of maintaining stakeholder networks to implement new processes.
• Experience of leadership in developing data models, taxonomies, and data standards

Desirable

• Expertise in at least one programming language to build data models and queries for reporting e.g. Python, SQL, R.

Role specific skills

• Familiarity with statistical techniques and their application in a business environment.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity, and Inclusion (EDI) Statement

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