Data Centre Technician, Operations, IT, & Support Engineering

Amazon Data Services UK Limited; Newcastle upon Tyne; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading cloud services provider in Newcastle upon Tyne is seeking a skilled technician to join their AWS Infrastructure Services team. You will be responsible for troubleshooting technical issues, maintaining system reliability, and supporting data center operations. The ideal candidate will have experience in a data center environment, along with networking knowledge. This role offers a collaborative culture and opportunities for growth within AWS.

Benefits

Mentorship resources

Work-life balance support

Inclusive team culture

Qualifications

• Experience working in a data center environment, including racking and stacking gear.
• Networking experience with CCNA and/or Network+ certifications.
• Knowledge of Networking Protocols and Cabling Standards.

Responsibilities

• Maintain a high level of system reliability by prioritising trouble tickets.
• Serve as the escalation point for technical issues.
• Deep-dive into server issues and troubleshoot various platforms.

Skills

Data center experience

Troubleshooting Linux server issues

Technical troubleshooting

Power/Mechanical troubleshooting

Education

Associate’s degree or higher in IT-related field or applicable certifications

Tools

CISCO

Juniper

Job description

AWS Infrastructure Services (AIS)

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key Job Responsibilities

• Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently.
• Serve as the escalation point and technical troubleshooter for all Systems and problems.
• Deep‑dive into Linux server issues and XEN service virtualization troubleshooting.
• Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical.
• Remediate physical layer outages, both Systems & Network.
• Remediate or recover physical power issues on racks.
• Participate in Data Center power & cooling events.
• Meet 24×7 On‑Call requirements and respond during shift rotations.
• Install & configure racks of hosts in line with internal SLAs.
• Triage & resolve trouble tickets for all devices in your region.
• Act as the Data Center point of contact for all High Severity issues.
• Physically replace server and network device parts, ensuring correct rotation of parts & spares.
• Help define metrics to increase our customer uptime.
• Enforce Amazon’s Security Best Practices.
• Interact with third‑party vendors & contractors.
• Contribute ideas to improve operational efficiency.
• Participate in and deliver on a number of high‑impact small to mid‑scale projects.
• Participate in team meetings for metric analysis and project status updates.
• Help build the world’s largest Cloud infrastructure.
• Share knowledge and help educate less technical staff on the best practices related to all service owner issues.

Qualifications

BASIC QUALIFICATIONS

• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).

PREFERRED QUALIFICATIONS

• Associate’s degree or higher in IT‑related field or applicable certifications.
• Professional or military experience.
• Networking experience with CCNA and/or Network+ certifications.
• Experience with CISCO, Juniper and other commodity networking devices.
• Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment).
• Knowledge of Networking Protocols (OSI Model).
• Knowledge of Copper/Fibre Optic Testing/Cabling Standards.
• All candidates must possess a valid driver’s license, own a vehicle, and will need to pass a driving record check to operate company vehicles.
• Travel between sites/locations during the workday may occur.

About AWS

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

A Day in the Life

• Troubleshooting of facility and rack‑level events within internal Service‑Level Agreements (SLAs).
• Perform root cause analysis of equipment failures.
• Ensure all safety procedures are adhered to while performing work.
• Respond to off‑hour emergency calls per on‑call rotation for any one of the region’s sites.
• Fully comply with all physical security procedures and policies.