Data Center Technician, Operations, IT, & Support Engineering

Amazon Data Services UK Limited; Swindon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading cloud service provider in Swindon is seeking a Data Centre Technician to join their team. Responsibilities include troubleshooting facility issues and performing root cause analyses in a 24/7 environment. Candidates should have at least 3 years of experience in computer hardware and networking, and must be willing to work rotating shifts. An associate's degree in an IT-related field is preferred, along with relevant certifications.

Qualifications

• 3+ years of experience in Computer Hardware.
• 3+ years of experience in Computer Networking.
• Must be willing to work rotating shifts as Data Centres operate 24/7.

Responsibilities

• Troubleshoot facility and rack-level events.
• Perform root cause analysis for equipment failures.
• Adhere to safety procedures while performing work.

Skills

Computer Hardware experience

Computer Networking experience

Troubleshooting skills

Root cause analysis

Communication skills

Education

Associate’s degree or higher in IT-related field

Tools

CISCO devices

Juniper devices

Data Centre equipment

Job description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his / her own, but also know how to take direction when it is given, paying attention to all details involved.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.

Regular work schedule is Monday to Friday, with participation in an on‑call rotation and requirement to provide shift coverage during emergencies. This may include responding to after‑hours calls, working outside regular business hours, 12‑hour shifts, or rotating shifts to ensure operational coverage during critical situations. Travel may be required up to 10% of the time.

To be considered for this role you must be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here :

Key job responsibilities

Responsibilities

• Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
• Perform root cause analysis of equipment failures
• Ensure all safety procedures are adhered to while performing work
• Respond to off hour emergency calls per on call rotation for any one of the region’s sites
• Fully comply with all physical security procedures and policies.
• Must be commutable to the Thames Valley Region.

BASIC QUALIFICATIONS

• 3+ year of Computer Hardware experience
• 3+ years of Computer Networking experience
• Data Centres are 24 / 7 environments. All interested candidates must be willing to work rotating shifts (day / night) as well as weekends.
• Data Centre Technicians are also required to wear a pager for communication, information, emergency, and on-call situations.

PREFERRED QUALIFICATIONS

• Associate’s degree or higher in IT-related field applicable certifications or / and equivalent professional or military experience.
• Networking experience with CCNA and / or Network+ certifications.
• Experience with CISCO, Juniper and other commodity networking devices
• Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
• All candidates must possess a valid driver's license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites / locations during the workday may occur.