Data and Systems Manager

Derby Museums; East Midlands; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working

Home-working option

Mileage allowance for business travel

Job summary

Derby Museums is seeking a Data and Systems Manager to lead data collection, analysis and reporting across the organisation, supporting a data-first approach and better decision making.

You will drive systems improvements, oversee Illuminate reporting and design surveys to evidence impact, while ensuring audience data is gathered across sites and that the Subscriber CRM is used effectively. This is a permanent, full-time role based in Derby.

Qualifications

• Experience translating business needs into data solutions.
• Experience with Power BI or Tableau.
• Experience implementing a new CRM system is advantageous.

Responsibilities

• Lead on data recontextualization, planning and implementation of data collection and reporting.
• Drive systems improvements to increase operational efficiency.
• Lead reporting through Illuminate and design surveys to evidencing impact.
• Pull together annual survey data to evidence reach and impact.
• Oversee use of Subscriber CRM and ensure audience data is gathered and reported across sites.

Skills

Excel

Power BI

Tableau

CRM systems

Data analysis

Stakeholder communication

Tools

Subscriber CRM

Illuminate

Job description

Are you highly organised, analytical and passionate about data? Do you enjoy working with systems, spreadsheets and dashboards to create clear, accurate reporting? If you’re skilled in Excel, have excellent attention to detail and are excited by the power of data, Derby Museums wants to hear from you!

The Role

Derby Museums is at an exciting cross-roads in our data journey. Having recently secured funding to move our teams over to Basecamp to support information flow, project management and reporting, we have ambitions to invest in a new CRM system and dashboard solution which will further streamline workflows, improve audience insights and reporting.

As our Data and Systems Manager, you will support and drive these changes, helping us to transform the way we collect, use and analyse data across the organisation, supporting business planning and helping us to evidence the impact of our work to funders, stakeholders and supporters.

As our in-house data and evaluation expert, you will also take a lead on reporting data through Illuminate, the Arts Council England commissioned Audience Data platform, help the teams to design surveys that help us to understand and evidence the impact of our exhibitions and programme and pull together our annual survey to help us evidence our impact and reach to Arts Council England.

Alongside all of this, you will have specific responsibility for leading on the use of our current CRM system Subscriber and for ensuring audience data is gathered and reported on across our sites.

Role Purpose:

To lead on a full data recontextualization across Derby Museums, leading on the planning, streamlining and implementation of data collection, analysis reporting, supporting the wider team to move to a data first mentality that:

• Supports organisational learning, data-led decision making and business planning.
• Evidences the impact of our work to help make the case to funders and other key stakeholders for future investment.
• Supports Derby Museums’ transformation journey.

To lead on systems improvements that will increase the operational efficiency of Derby Museums

The Person

You will be experienced in working with a wide range of people, highly organised with high levels of enthusiasm and commitment. You will be able to communicate confidently with stakeholders and able to translate business needs into data solutions. Experience of working in a similar role either at another museum, visitor attraction, charity or commercial organisation, experience of using tools like Power BI or Tableau and/or of implementing a new CRM system would be advantageous. You will be a solutions focussed team player who can respond to challenges whilst working efficiently to tight deadlines.

We believe that diversity and equality within our workplace, programmes, and in our outlook is crucial. We therefore particularly welcome applications from candidates that are under-represented at Derby Museums and within the heritage sector, including black and minority ethnic candidates and/or candidates with a disability.

Hours: 37 hours per week

Contract Type: Permanent

Location: Derby Museum & Art Gallery, The Strand, Derby DE1 1BS

Employee Benefits: 20 days (pro rata) + bank holidays. Derby Museums is committed to flexible working arrangements including the option for some home-working . A mileage allowance is payable on authorised business trave l .

The closing date for receipt of applications is Wednesday 4th November 2026 at 11.59pm.

Interviews will be held on Wednesday 18 th November 2026 at the Museum of Making, Silk Mill Lane, Derby DE1 3AF.

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Derby Museums is a registered charity (no. 1149710) and company limited by guarantee (no. 08036113)