Data and Systems Manager

ArtsHub Australia Pty; East Midlands; Remote; GBP 42,000 - 65,000; Full time

Job summary

Derby Museums is seeking a Data and Systems Manager to lead data recontextualization, reporting, and analytics across the organisation. You will steer the move to systems like a new CRM and dashboards to improve information flow and audience insights.

You will design surveys, empower teams with data-driven decision making and report impact to funders and stakeholders, while centralising audience data across sites using Illuminate and other platforms.

Qualifications

• Experience turning data into actionable insights.
• Strong attention to detail and analytical mindset.
• Experience creating dashboards and reports.
• Experience with surveys design and measuring impact is desirable.

Responsibilities

• Lead on data recontextualization across Derby Museums and design data collection, analysis and reporting.
• Drive data-first decision making and business planning.
• Oversee CRM and dashboard implementation to streamline workflows.
• Report evidence of impact to funders and stakeholders.
• Ensure audience data is gathered and reported across sites.

Skills

Data analysis

Power BI

Tableau

CRM implementation

Reporting

Stakeholder communication

Tools

Power BI

Tableau

Subscriber CRM

Illuminate

Job description

Job Summary

Are you highly organised, analytical and passionate about data? Do you enjoy working with systems, spreadsheets and dashboards to create clear, accurate reporting? If you're skilled in Excel, have excellent attention to detail and are excited by the power of data.

Job Description

Derby Museums wants to hear from you!

The Role

Derby Museums is at an exciting cross-roads in our data journey. Having recently secured funding to move our teams over to Basecamp to support information flow, project management and reporting, we have ambitions to invest in a new CRM system and dashboard solution which will further streamline workflows, improve audience insights and reporting.

As our Data and Systems Manager, you will support and drive these changes, helping us to transform the way we collect, use and analyse data across the organisation, supporting business planning and helping us to evidence the impact of our work to funders, stakeholders and supporters.

As our in-house data and evaluation expert, you will also take a lead on reporting data through Illuminate, the Arts Council England commissioned Audience Data platform, help the teams to design surveys that help us to understand and evidence the impact of our exhibitions and programme and pull together our annual survey to help us evidence our impact and reach to Arts Council England.

Alongside all of this, you will have specific responsibility for leading on the use of our current CRM system Subscriber and for ensuring audience data is gathered and reported on across our sites.

Job Requirements

Role Purpose:

To lead on a full data recontextualization across Derby Museums, leading on the planning, streamlining and implementation of data collection, analysis reporting, supporting the wider team to move to a data first mentality that:

Supports organisational learning, data-led decision making and business planning. Evidences the impact of our work to help make the case to funders and other key stakeholders for future investment. Supports Derby Museums' transformation journey. To lead on systems improvements that will increase the operational efficiency of Derby Museums

Job Responsibilities

The Person

You will be experienced in working with a wide range of people, highly organised with high levels of enthusiasm and commitment. You will be able to communicate confidently with stakeholders and able to translate business needs into data solutions. Experience of working in a similar role either at another museum, visitor attraction, charity or commercial organisation, experience of using tools like Power BI or Tableau and/or of implementing a new CRM system would be advantageous. You will be a solutions focussed team player who can respond to challenges whilst working efficiently to tight deadlines.

We believe that diversity and equality within our workplace, programmes, and in our outlook is crucial. We therefore particularly welcome applications from candidates that are under-represented at Derby Museums and within the heritage sector, including black and minority ethnic candidates and/or candidates with a disability.