Data and Systems Manager

National Museums; East Midlands; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

20 days pro rata holiday

Flexible working

Mileage allowance

Job summary

Derby Museums is seeking a Data and Systems Manager to lead data recontextualisation across the organisation, planning, streamlining and implementing data collection, analysis and reporting to foster a data-first culture.

You will oversee reporting through Illuminate, help teams design surveys to evidence the impact of exhibitions and programmes, and consolidate annual surveys to demonstrate outcomes to Arts Council England.

Qualifications

• Experience of working in a similar role, either in a museum, visitor attraction, charity or commercial organisation.
• Experience of using tools like Power BI or Tableau and/or implementing a new CRM system would be advantageous.
• Ability to translate business needs into data solutions and communicate with stakeholders.

Responsibilities

• Lead on data recontextualization across Derby Museums, planning and implementing data collection, analysis and reporting.
• Support broader team to move to a data-first approach and evidence impact for funders and stakeholders.
• Lead on use and improvement of the Subscriber CRM and report audience data across sites.

Skills

Power BI

Tableau

CRM systems

Data analysis

Job description

The Role

Derby Museums is at an exciting cross-roads in our data journey. Having recently secured funding to move our teams over to Basecamp to support information flow, project management and reporting, we have ambitions to invest in a new CRM system and dashboard solution which will further streamline workflows, improve audience insights and reporting.

As our Data and Systems Manager, you will support and drive these changes, helping us to transform the way we collect, use and analyse data across the organisation, supporting business planning and helping us to evidence the impact of our work to funders, stakeholders and supporters.

As our in-house data and evaluation expert, you will also take a lead on reporting data through Illuminate, the Arts Council England commissioned Audience Data platform, help the teams to design surveys that help us to understand and evidence the impact of our exhibitions and programme and pull together our annual survey to help us evidence our impact and reach to Arts Council England.

Alongside all of this, you will have specific responsibility for leading on the use of our current CRM system Subscriber and for ensuring audience data is gathered and reported on across our sites.

Role Purpose

To lead on a full data recontextualization across Derby Museums, leading on the planning, streamlining and implementation of data collection, analysis reporting, supporting the wider team to move to a data first mentality that:

• Supports organisational learning, data-led decision making and business planning.
• Evidences the impact of our work to help make the case to funders and other key stakeholders for future investment.
• Supports Derby Museums’ transformation journey.
• To lead on systems improvements that will increase the operational efficiency of Derby Museums

The Person

You will be experienced in working with a wide range of people, highly organised with high levels of enthusiasm and commitment. You will be able to communicate confidently with stakeholders and able to translate business needs into data solutions. Experience of working in a similar role either at another museum, visitor attraction, charity or commercial organisation, experience of using tools like Power BI or Tableau and/or of implementing a new CRM system would be advantageous. You will be a solutions focussed team player who can respond to challenges whilst working efficiently to tight deadlines.

We believe that diversity and equality within our workplace, programmes, and in our outlook is crucial. We therefore particularly welcome applications from candidates that are under-represented at Derby Museums and within the heritage sector, including black and minority ethnic candidates and/or candidates with a disability.

Hours

37 hours per week

Salary

£31,822 – £33,603

Contract Type

Permanent

Location

Derby Museum & Art Gallery, The Strand, Derby DE1 1BS

Employee Benefits

• 20 days (pro rata) + bank holidays.
• Derby Museums is committed to flexible working arrangements including the option for some home-working.
• A mileage allowance is payable on authorised business travel.