Data Administrator Apprentice

Serco Limited; West Bromwich; On-site; GBP 20,000; Full time

Job summary

A leading service provider is offering a Data Administrator Apprentice role in West Bromwich. This position involves supporting data transfer processes and ensuring compliance while pursuing a Level 3 Business Administration apprenticeship. The ideal candidate will have strong organizational skills, attention to detail, and be confident in customer service. A competitive salary and comprehensive benefits package are included.

Benefits

Competitive salary with annual reviews

Up to 6% contributory pension scheme

25 days annual leave plus bank holidays

Training and development opportunities

24/7 Employee Assistance Programme

Discounts across 1,000 retailers

Qualifications

• Ability to process referral and payment data efficiently.
• Capacity to maintain data integrity across systems.
• Confident communication with stakeholders.

Responsibilities

• Process key referral and payment data via the PRaP system.
• Transfer data while ensuring integrity.
• Investigate and resolve data processing errors.

Skills

Excellent organisational skills

Attention to detail

Telephone-based customer service

Data input accuracy

Education

5 GCSEs (A-C/9-4) including English and Maths

Tools

MS Excel

MS Office 365

Job description

Title:Data Administrator Apprentice

Location:West Bromwich

Working Week:37 hours per week, Monday - Friday, 09:00 - 17:00

Salary:£19,292.91 per annum plus benefits & 25 days annual leave

Apprenticeship Qualification:L3 Business Admin

Serco have a fantastic opportunity for a Data Administrator Apprentice to join the Restart team based in West Bromwich.

In this role you will support the Serco Employment Skills and Enterprise Quality & Compliance Team to ensure the accurate transfer of data to and from DWP and Serco systems following compliance testing, whilst completing Serco's Level 3 Business Administration Apprenticeship.

We are looking for someone with excellent organisational skills, exceptional attention to detail, confident in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy.

Day to day you'll be involved in:

• Processing of key referral, programme start and payment data via the PRaP system
• Transfer of data between Serco systems and PRaP while maintaining data integrity
• Identification, investigation and resolution of data processing errors, escalating to the Data Team Leader where necessary.
• Completion of quality and compliance testing on key programme milestones and evidence to support contractual and regulatory requirements.
• Support the wider Quality and Compliance Team in maintaining contract compliance by ensuring accuracy of data submission within contractual timeframes

What you need to do the Apprenticeship?

Essential

• 5 GCSE (A-C/9-4) including Englishand Maths
• Good IT skills with particular emphasis on MS Excel and MS Office 365 software
• Strong communication skills, both written and verbal
• Excellent interpersonal skills, with the ability to work across a number of work streams
• Confident to communicate through a variety of media with internal and external stakeholders
• Use own initiative and work independently
• Demonstrate a flexible approach to work
• To meet the eligibility criteria for the apprenticeship, candidates must have been a UK resident for at least 3 years

Desirable

• Understanding of DWP/welfare to work market environment
• Experience of working in a compliance environment ideally within the Employability sector
• Experience of CRM based systems

What's in it for you?

• Onsite learning is paid, and completely transferable, full training and support is providedto help you on your pathway to a potential career
• Opportunity to gain practical experience in a professional environment
• A chance to work with a supportive and experienced team

What Serco offers:

• Salary:Competitive salaries with annual reviews.
• Pension:Up to 6% contributory pension scheme.
• Holidays:25days' annual leave plus bank holidays.
• Training and development:We offer a wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing:24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts:Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme:Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks:Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity:Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.