Service Advisor Apprenticeship

Volkswagen Group; Wakefield; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive company in Wakefield is seeking a Customer Service Advisor Apprentice to deliver exceptional service and support customers during their vehicle's service. This role offers training at the VW Group National Learning Centre, with costs covered, and potential earnings post-apprenticeship ranging from £20,000 to £30,000. Ideal candidates will demonstrate strong customer service skills, teamwork, and a willingness to learn. This position also offers a pathway to managerial roles within the company.

Benefits

Training costs covered

Dedicated mentor support

Career progression opportunities

Qualifications

• GCSE grades in relevant subjects are required.
• Predicted grades accepted for applicants.
• Skills in customer service are essential.

Responsibilities

• Arrange bookings and appointments for customers.
• Complete relevant paperwork for customer service.
• Liaise with all relevant departments to enhance customer experience.
• Assist with the sale of accessories and service plans.

Skills

Enthusiasm and willingness to learn

Teamwork

Strong communication

Customer Service

Education

GCSE grades 9 - 4 (A - C) in English, Maths and one other subject

Job description

Overview

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary.

Responsibilities

• Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
• Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
• Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
• Promotion: assisting with the sale of accessories and service plans.

Training and Apprenticeship

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training provided will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

Qualifications

GCSE grades 9 - 4 (A - C) or equivalent in English, Maths and one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject. 'Equivalent' grades include:

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Personal Qualities

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills you should demonstrate in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service

Progression and Benefits

On successful completion of the one-year programme, you will receive:

• Level 2 Customer Service Practitioner Standard
• Brand specific certifications (Scotland, Northern Ireland, Wales: Framework Level 2 / Level 5 Customer Service Apprenticeship)

Future prospects Volkswagen Group (VWG) is one of the UK\'s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and have the opportunity to drive your career forward. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, with opportunities to progress to team leadership or managerial roles within the retail network or at Head Office in Milton Keynes.