CYPMH East Personal Assistant / Data coordinator

Lancashire Care NHS Foundation Trust; Burnley; On-site; GBP 27,000 - 31,000; Full time

Job summary

A regional NHS organization in Burnley seeks a highly organized and professional Personal Assistant for the CYPMH East team. This role demands excellent communication and organizational skills to support the efficient operation of the mental health service. The PA will handle administrative duties, manage the diary of managers, and maintain confidentiality. Ideal candidates will have relevant administrative experience and a strong ability to work under pressure. The position offers a salary range of £27,485 to £30,162 annually and is a permanent full-time role.

Benefits

Flexible working options

Opportunity for professional development

Supportive work environment focusing on diversity and inclusion

Qualifications

• Experience in providing administrative support within a health or similar environment.
• Ability to produce neat and accurate documentation.
• Knowledge of relevant secretarial procedures.

Responsibilities

• Provide comprehensive, confidential admin support to the CYPMH East management team.
• Screen communications and manage the manager's diary effectively.
• Ensure accuracy of rosters and records, including staff sickness.

Skills

Organisational skills

Effective listening

Communication skills

Ability to work under pressure

Education

GCSE English at Grade 'C' or above

RSA/OCR Stage II Typewriting or equivalent

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Job Summary

This vacancy does not offer a certificate of sponsorship. The role of the CYPMH East PA who has responsibility for data reports in CYPMH East will be to provide clerical and administrative support to the team within Children and Young People`s Mental Health Service (CYPMH East). This role is for a highly organised, professional and committed PA who holds full responsibility to provide a comprehensive, confidential and high quality secretarial and administrative service to ensure the efficient and effective organisation of the CYPMH East management team. The PA must be able to act as an effective 'gatekeeper' and must therefore have excellent negotiation, diplomacy and interpersonal skills. The post holder will have knowledge of all the relevant administrative and secretarial procedures applicable to this role as well as the ability to deal with non-routine activities that arise. The role will involve contact on a daily basis with a wide range of people - both internal and external to the organisation and therefore requires a confident approach. The post holder will need to be a team player and a 'completer-finisher', with very strong communication skills and an eye for detail. The post holder will require competency in general admin, keyboard skills, good communication and an ability to work well within a team. An ability to understand the need for and to maintain confidentiality is essential.

Main Duties of the job

• Hold an understanding of the manager/managers strategic objectives and priorities in order to support the delivery of these.
• Analyse facts or situations and decide upon the most appropriate route of action, using own judgement to resolve difficult situations.
• Screen phone calls / emails correspondence addressed to the manager/managers and using judgement to establish the validity and priority of the contact, take action where appropriate, and flag to the manager/managers those that require urgent attention.
• Manage the diary of the manager/managers, making decisions regarding the appropriateness and priority of appointment requests and using independent judgement.
• Flexible working to cover sickness and annual leave.
• Ability to undertake tasks independently/manage own workload with support from team and CYPMH East management.
• Ordering through procurement including Purchase Orders, office supplies and stationery.
• Ensure data is provided in an efficient manner and presented meaningfully.
• Play a key role in the support of the Service's electronic patient record system. This will require attending team meetings and capturing and resolving issues regarding system use at an individual, team and service level.
• Ensure that e-rostering for staff is accurate and up to date in anticipation of monthly sign off by CYPMH East managers
• Recording of staff sickness for local records and sickness management
• Developed a detailed understanding of the IAPTUS system and run reports as needed.

About Us

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation. Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask. We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services. LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.

Details

Date posted: 26 November 2025
Pay scheme: Agenda for change
Band: Band 4
Salary: £27,485 to £30,162 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 351-SPS1546-MF
Job locations: Burnley General Hospital, Burnley, BB10 2PQ

Person Specification

Essential Qualifications:

• GCSE English at Grade 'C' or above or equivalent Working knowledge of basic IT systems - word, excel, emails.
• RSA/OCR Stage II Typewriting OR Word Processing Stage II or Audio typewriting Stage II or Proven ability of an equivalent level of skill

Essential Knowledge:

• Good organisational skills
• Effective listening skills & communication skills
• The ability to work calm under pressure

Essential Experience:

• Previous administrative experience
• Ability to produce neat & accurate documentation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Lancashire & South Cumbria NHS Foundation Trust
Address: Burnley General Hospital, Burnley, BB10 2PQ
Employer's website: https://www.lscft.nhs.uk/ (Opens in a new tab)