Cycle Technician

Halfords; Basildon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer of cycling products is seeking a passionate individual to undertake cycle service and repair. The role requires delivering excellent customer service and technical skills in working with various types of bikes, including premium and electric models. Successful candidates will have experience in customer-facing roles and be able to work on a rota basis, including weekends. The company offers a range of benefits, including discounts and a wellness program.

Benefits

25% off most products

Up to 50% off garage bills

Employee wellness programme

Trade Price Bike Scheme

Sharesave scheme with 20% discount

Cycle to Work scheme

Qualifications

• Experience in service, building, and repair across a range of cycles.
• Delivery of great customer service, ideally in a retail or cycle services environment.
• Sharing expertise with others.

Responsibilities

• Carry out service and repair work while developing team members.
• Help customers find and maintain their dream bike.

Skills

Customer service

Technical skills in cycle repair

Sales target achievement

Job description

Age 21+ £12.61 per hour

Under 21 £10.40 per hour

Got a passion for all things bike?

You’ll have some technical skills, but more about that later. Your unbridled enthusiasm for bikes combined with your knack with customers is what will lead you to success in this role - you’ll be delivering market leading standards of cycle service and repair, after all. Working on kids, adult, premium, performance and electric cycles, you’ll help us wow every customer.

Key Responsibilities

• Carry out most of the service and repair work yourself, while also helping to develop other members of the team.
• Work quickly and efficiently to help customers find and maintain their dream bike.

We only work to the highest quality standards, just like you.

Qualifications & Experience

• Experience of service, building and repair across a range of cycles.
• Experience of delivering great customer service, ideally in a retail or cycle services environment.
• Experience of sharing expertise with others.
• Experience of working with – and achieving – sales targets.

If you have practical skills and experience delivering fantastic customer service, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress – we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

Availability

Availability to work on a rota basis, including weekends

Benefits & Rewards

• Store discount, with 25% off most products across Halfords and Tredz.
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre.
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week.
• Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced.
• Life insurance.
• Uniform.
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount.
• Cycle to Work scheme.
• Wagestream – a financial planning app that gives you more control over your pay.
• Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services.

About Halfords

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.