CX Strategy Consultant - Elevate Customer Journeys

Placements24; Greater London; On-site; CAD 78,000 - 121,000; Full time

Benefits offered by this job

Medical aid and retirement fund

Professional development opportunities

Bonuses based on performance

Collaborative office culture

Job summary

Placements24 is seeking an insightful Management Consultant focused on Customer Experience (CX) to join their team in East London. You will analyse customer journeys, identify pain points, and map opportunities for enhancement, driving loyalty and growth across diverse industries.

You will develop data-driven strategies to improve satisfaction and lifetime value while collaborating with marketing, sales, product, and operations teams to ensure seamless experiences.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Psychology, or related field.
• Minimum of 4 years of experience in customer experience strategy or related consulting roles.
• Strong understanding of CX principles, journey mapping, and service design.
• Excellent analytical skills and ability to translate customer data into actionable insights.
• Effective communication, facilitation, and stakeholder management skills.

Responsibilities

• Analyze current customer journeys, identify pain points, and map opportunities for enhancement.
• Develop data-driven strategies to improve customer satisfaction, loyalty, and lifetime value.
• Design and implement customer-centric initiatives, including service improvements, digital engagement strategies, and personalized experiences.
• Collaborate with cross-functional teams (marketing, sales, product, operations) to ensure seamless customer experiences.
• Measure the impact of CX initiatives and provide ongoing recommendations for optimization.

Skills

CX principles

Journey mapping

Analytical skills

Stakeholder management

Communication

Education

Bachelor's degree in Marketing, Business Administration, Psychology, or related field

Job description

Placements24 is seeking an insightful Management Consultant focused on Customer Experience (CX) to join their team in East London. You will analyse customer journeys, identify pain points, and map opportunities for enhancement, driving loyalty and growth across diverse industries.

You will develop data-driven strategies to improve satisfaction and lifetime value while collaborating with marketing, sales, product, and operations teams to ensure seamless experiences.