CX Strategy & Growth Lead

WPP Enterprise Solutions; Manchester; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus

Training opportunities

Pension

Medical insurance

Life assurance

Social events

Holiday buy/sell

Family friendly policies

Retail discounts

Much more

Job summary

VML Enterprise Solutions, part of WPP Enterprise Solutions, seeks a CX Account Manager in the UK to lead customer experience initiatives for top clients. You will orchestrate cross-functional teams, shape CX strategies, and drive value across digital experience programs.

You’ll manage client relationships, negotiate contracts, and mentor junior staff while delivering on time and within budget. A strong track record in commerce-focused CX is essential.

Qualifications

• Experience growing clients from one-off projects into long-term relationships.
• Proven ability to scope, present and deliver CX strategies.
• Strong project management and cross-functional collaboration.
• Excellent written and verbal communication skills.

Responsibilities

• Devise, present and execute customer experience strategies for multiple clients.
• Lead CX projects with cross-functional teams to deliver on time and budget.
• Manage client expectations, negotiations and transitions into delivery.
• Build long-term relationships and identify opportunities to grow accounts.

Skills

Client growth

CX project mgmt

Stakeholder comms

Team leadership

Job description

VML Enterprise Solutions, part of WPP Enterprise Solutions, seeks a CX Account Manager in the UK to lead customer experience initiatives for top clients. You will orchestrate cross-functional teams, shape CX strategies, and drive value across digital experience programs.

You’ll manage client relationships, negotiate contracts, and mentor junior staff while delivering on time and within budget. A strong track record in commerce-focused CX is essential.