Senior CX Strategy & Transformation Consultant

VML/WPPEnterprise Solutions; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus

Training opportunities

Pension

Medical insurance

Life assurance

Social events

Holiday buy/sell

Family-friendly policies

Retail discounts

Job summary

WPP Enterprise Solutions is seeking a Senior CX Consultant to join our Customer Experience team in London. You will lead CX transformation projects, collaborate with UX/UI leads, and drive experiences across physical and digital touchpoints.

You'll facilitate workshops, develop CX propositions, and help shape go-to-market strategies while engaging with senior stakeholders to deliver measurable growth for brands and retailers.

Qualifications

• Experience delivering CX consultancy services, focusing on product development, roadmaps, experience management and business-case support.

Responsibilities

• Plan, run and deliver CX optimisation/transformation projects across customer touchpoints (physical & digital).
• Lead workshops and use design-thinking methods to improve digital products and services.
• Communicate with clients at all levels, including C-Suite, and adapt processes to client briefs.

Skills

CX consultancy

eCommerce CX

Workshop facilitation

Stakeholder communication

Design thinking

Go-to-market strategy

Job description

WPP Enterprise Solutions is seeking a Senior CX Consultant to join our Customer Experience team in London. You will lead CX transformation projects, collaborate with UX/UI leads, and drive experiences across physical and digital touchpoints.

You'll facilitate workshops, develop CX propositions, and help shape go-to-market strategies while engaging with senior stakeholders to deliver measurable growth for brands and retailers.