Consultant – CX Strategy & Digital Transformation

Templeton & Partners - Innovative & Inclusive Hiring Solutions; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Continuous learning opportunities

Exposure to international work

Career progression opportunities

Job summary

A leading digital consultancy is seeking a CX Strategy & Transformation Consultant to help shape customer-centric innovation for global clients. The ideal candidate will have over 5 years of consulting experience, particularly in digital strategy and CX transformation. Responsibilities include leading research, mapping customer journeys, and collaborating with industry experts. This role offers an exciting opportunity for growth and hands-on involvement in international projects.

Qualifications

• 5+ years of consulting experience in digital strategy, CX, transformation, or change.
• Experience with data platforms, AI, or enterprise solutions.
• Strong ability to simplify complex problems and communicate clearly.

Responsibilities

• Lead customer research and journey mapping.
• Build CX transformation roadmaps linked to measurable outcomes.
• Collaborate with experts across multiple industries.

Skills

Digital strategy

CX transformation

Change consulting

Stakeholder management

Communication skills

Tools

AI

E-commerce platforms

Digital products

Job description

About the Opportunity

A leading digital transformation and change management consultancy is expanding its Strategy & Transformation practice and seeking a CX Strategy & Transformation Consultant to help shape customer-centric innovation for global clients.

If you have a background in digital strategy, CX transformation, or change consulting—particularly from a Big 4 or top-tier consulting environment—this role offers the opportunity to influence major programmes globally while accelerating your consulting career in a fast-growing well-established practice.

What You’ll Do

As a Consultant, you’ll work at the intersection of customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations.

• Lead customer research, journey mapping, workshops, and requirements gathering
• Analyse end-to-end customer journeys and identify opportunities for optimisation
• Build CX transformation roadmaps and business cases linked to measurable outcomes
• Assess digital capabilities (e.g., e-commerce, self-service, AI) and recommend scalable solutions
• Keep programmes on track while influencing senior stakeholders across business and technology
• Translate qualitative and quantitative insights into clear recommendations and specifications
• Collaborate with industry experts to support initiatives across energy, automotive, infrastructure, food, agriculture, minerals, and oil & gas
• Contribute to thought leadership, go-to-market strategy, and internal capability building

Why This Role Stands Out

• A rare chance to join a growing consulting team with strong investment and an exciting transformation agenda
• Exposure to international work, including collaboration with teams globally
• Hands‑on involvement in CX strategy, digital innovation, and technology evaluation
• Clear progression into broader consulting and business development responsibilities
• Continuous learning, industry events, and the ability to directly shape a developing practice

What We’re Looking For

• 5+ years’ consulting experience (digital strategy, CX, transformation, or change)
• Experience in data platforms, AI, CX tech, enterprise solutions, or digital products
• Ability to simplify complex problems and present compelling recommendations
• Strong stakeholder management and communication skills
• A client‑first mindset with comfort engaging senior executives
• Eligibility to work in the UK + willingness to travel in the UK/Europe sometimes

Preferred

• Big 4 / top-tier consulting experience
• Exposure to Agile, digital product ownership or CX technology stacks