Experience Strategy Lead — Growth & CX

CACI Digital Experience (formerly Cyber-Duck); Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

CACI Digital Experience in London is seeking an experienced Experience Strategist to drive growth of our Customer Experience Strategy services. Reporting to a Principal Consultant, you will shape our offering, and ensure best-in-class, customer-first strategies that focus on client performance, driving excellence in delivery and execution.

You will work across channels to develop propositions, stay ahead of industry trends, and engage stakeholders in workshops to turn insights into impactful

Qualifications

• 6-8 years of relevant industry experience.
• Ability to interrogate a client brief, understand the strategic challenge and define an appropriate response.
• Knowledge and experience of building customer journeys and contact strategies for omnichannel execution.
• Ability to extract insights from customer and behavioural data to inform marketing strategy.
• Proven experience presenting to and aligning client stakeholders behind your strategies.
• Demonstrable ability to evaluate and consider alternative strategic approaches.

Responsibilities

• Work on delivering best in class customer strategy and planning services to our client base.
• Work with the client services teams to grow existing client accounts.
• Future-proof our services by developing propositions that meet client needs and provide growth areas for the business.
• Stay abreast of industry innovations and trends; ensuring the teams are well informed of relevant advances, and clients are provided with innovative digital ideas that add value to their business.

Skills

Experience strategy

Omnichannel planning

Stakeholder alignment

Data-driven insights

Workshop facilitation

Project planning

Written & verbal communication

Multi-project management

Marketing cloud awareness

Entrepreneurial mindset

Client relationship growth

Industry trend spotting

CRM knowledge

Job description

CACI Digital Experience in London is seeking an experienced Experience Strategist to drive growth of our Customer Experience Strategy services. Reporting to a Principal Consultant, you will shape our offering, and ensure best-in-class, customer-first strategies that focus on client performance, driving excellence in delivery and execution.

You will work across channels to develop propositions, stay ahead of industry trends, and engage stakeholders in workshops to turn insights into impactful