Management Consultant - Customer Experience

Placements24; Greater London; On-site; CAD 78,000 - 121,000; Full time

Benefits offered by this job

Medical aid and retirement fund

Professional development opportunities

Bonuses based on performance

Collaborative office culture

Job summary

Placements24 is seeking an insightful Management Consultant focused on Customer Experience (CX) to join their team in East London. You will analyse customer journeys, identify pain points, and map opportunities for enhancement, driving loyalty and growth across diverse industries.

You will develop data-driven strategies to improve satisfaction and lifetime value while collaborating with marketing, sales, product, and operations teams to ensure seamless experiences.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Psychology, or related field.
• Minimum of 4 years of experience in customer experience strategy or related consulting roles.
• Strong understanding of CX principles, journey mapping, and service design.
• Excellent analytical skills and ability to translate customer data into actionable insights.
• Effective communication, facilitation, and stakeholder management skills.

Responsibilities

• Analyze current customer journeys, identify pain points, and map opportunities for enhancement.
• Develop data-driven strategies to improve customer satisfaction, loyalty, and lifetime value.
• Design and implement customer-centric initiatives, including service improvements, digital engagement strategies, and personalized experiences.
• Collaborate with cross-functional teams (marketing, sales, product, operations) to ensure seamless customer experiences.
• Measure the impact of CX initiatives and provide ongoing recommendations for optimization.

Skills

CX principles

Journey mapping

Analytical skills

Stakeholder management

Communication

Education

Bachelor's degree in Marketing, Business Administration, Psychology, or related field

Job description

About the Role

Our client, a dynamic management consultancy, is seeking an insightful Management Consultant focused on Customer Experience (CX) to join their team in East London . This role is vital for helping clients understand their customers better, design exceptional journey experiences, and implement strategies that drive loyalty and business growth. You will work across diverse industries to diagnose CX challenges, develop innovative solutions, and guide clients through the implementation process. This is a fantastic opportunity for a customer-centric consultant to make a tangible impact on client success and build a career in a collaborative and growth-oriented environment within the Eastern Cape .

Key Responsibilities

• Analyze current customer journeys, identify pain points, and map opportunities for enhancement.
• Develop data-driven strategies to improve customer satisfaction, loyalty, and lifetime value.
• Design and implement customer-centric initiatives, including service improvements, digital engagement strategies, and personalized experiences.
• Collaborate with cross-functional teams (marketing, sales, product, operations) to ensure seamless customer experiences.
• Measure the impact of CX initiatives and provide ongoing recommendations for optimization.

Requirements

• Bachelor's degree in Marketing, Business Administration, Psychology, or a related field.
• Minimum of 4 years of experience in customer experience strategy, customer insights, or related consulting roles.
• Strong understanding of CX principles, journey mapping, service design, and customer feedback mechanisms.
• Excellent analytical skills and ability to translate customer data into actionable insights.
• Effective communication, facilitation, and stakeholder management skills.

Benefits

• Competitive salary with performance-related bonuses.
• Opportunities for professional development and specialization in customer experience strategy.
• Exposure to a wide range of client projects and industries.
• Comprehensive medical aid and retirement fund contributions.
• A vibrant and collaborative office culture that values client-centricity and innovation.