CX Design & Transformation Consultant

Moorhouse; Greater London; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Life Assurance

Private Medical Insurance

Group Pension Scheme

Perkbox benefits

Parental pay

Flexible working

Hybrid working

Job summary

Moorhouse, a London-based transformation consultancy, seeks a Customer Experience professional to help shape and deliver customer-centric projects for diverse clients. You will work across journey mapping, service design, and research to craft meaningful experiences and measurable outcomes.

You will join a collaborative, fast-moving team that values curiosity, integrity and practical problem solving, with hybrid working closer to clients in central London.

Qualifications

• 2+ years’ consulting experience, or 4+ years in industry with customer experience projects.
• Experience in journey mapping, service blueprinting, qualitative and quantitative research and customer/user segmentation.
• Analytical mindset with ability to conduct qualitative and quantitative analysis to identify customer needs and pain points.
• Strong interpersonal and communication skills with an ability to build trust.
• Commercial awareness and experience contributing to business development and client conversations.
• Experience delivering customer-centric Operating Model and/or Strategy work is advantageous.

Responsibilities

• Contribute to and shape how Moorhouse runs the Customer Experience offering, including bids and propositions.
• Support internal initiatives that strengthen culture, ways of working and impact.

Skills

Consulting experience

Human-centered design

Customer experience

Journey mapping

Service design

Qualitative research

Quantitative analysis

Stakeholder communication

Job description

Moorhouse, a London-based transformation consultancy, seeks a Customer Experience professional to help shape and deliver customer-centric projects for diverse clients. You will work across journey mapping, service design, and research to craft meaningful experiences and measurable outcomes.

You will join a collaborative, fast-moving team that values curiosity, integrity and practical problem solving, with hybrid working closer to clients in central London.