CX & Customer Journey Manager

Bell Integration

Greater London

Hybrid

GBP 65,000 - 90,000

Full time

2 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Bell Integration is seeking a Customer Journey / CX Manager to lead end-to-end customer journey mapping and CX initiatives. You will drive improvements across the full lifecycle, working with Delivery, Operations, Marketing, Transformation and Product to embed customer-centric thinking in strategic decisions.

Hybrid role with occasional travel to London, permanent employment. You will act as a subject matter expert in CX and journey management, identifying friction, and influencing governance

Qualifications

Proven experience leading customer experience, customer journey, and transformation initiatives with measurable outcomes.
Strong BA skills: requirements gathering, process mapping, current/future state analysis.
Experience in journey mapping and service blueprinting.

Responsibilities

Own end-to-end mapping and evolution of customer journeys across lifecycle.
Identify pain points and opportunities to improve customer interactions.
Lead customer-focused improvement initiatives and governance.
Collaborate with Delivery, Operations, Marketing, Transformation, Product and Leadership teams.

Skills

Customer Journey Mapping

Service Design

User-Centred Design

Stakeholder Management

Requirements Analysis

Workshop Facilitation

Process Mapping

Communication & Presentation

Job description

Hybrid role with occasional travel to London, permanent employment. You will act as a subject matter expert in CX and journey management, identifying friction, and influencing governance

Get your free, confidential resume review.

or drag and drop your file here.