Customs Coordinator

TIME Appointments Ltd; Ipswich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the Ipswich area is seeking a Customs Coordinator to ensure timely submission of customs entries and maintain excellent client communication. The ideal candidate has over 2 years experience in customs procedures within freight forwarding and demonstrates exceptional attention to detail and customer service skills. This role offers genuine career progression and various benefits.

Qualifications

• Minimum 2 years’ experience in customs entries in a freight forwarding environment.
• Excellent working knowledge of customs procedures, tariff codes, and classification.
• High levels of accuracy and detail orientation.

Responsibilities

• Submit accurate export and import customs entries timely.
• Complete due diligence checks and necessary escalation processes.
• Produce essential shipping documentation from customers and suppliers.
• Maintain client satisfaction through effective communication.
• Stay updated with changes in regulations and customs procedures.

Skills

Attention to detail

Excellent communication skills

Customer service

Self-motivated

Reliability

Willingness to learn

Job description

We are delighted to be working on behalf of a leading company in the Ipswich area who are looking for a Customs Coordinator to join their team. If you are looking to become part of a forward thinking company that offers genuine career progression and many other benefits this one’s for you!

Key Duties:

• Responsible for the submission of accurate export and import customs entries in a timely manner.
• Completing appropriate due diligence checks and following escalation processes where needed.
• Producing and/or collecting essential shipping documentation required from customers and suppliers.
• Responsible for maintaining client satisfaction by delivering best-in-class customer care, maintaining regular communication by phone and email, effectively resolving queries, issues and delays and continuously proposing solutions to improve clients’ experience.
• Keeping up to date with changes in regulations, laws and customs procedures.

Previous Skills & Experience:

• Minimum 2 years’ experience in completing import customs entries in a freight forwarding environment is essential.
• Excellent working knowledge of import and export customs procedures, tariff code, classification, commodity codes.
• Excellent attention to detail with high levels of accuracy.
• Excellent communication skills with the ability to delivery excellent customer service.
• Self-motivated, reliable, trustworthy and hardworking.
• Willingness and ability to learn quickly new skills and working practices.