Customer Team Member

Co-op Group; Winslow; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail cooperative in Winslow is seeking a Customer Team Member who will provide excellent service to customers. This part-time role involves varied shifts, including early mornings and late evenings. Candidates must be at least 18 years old and should have great people skills along with a positive approach to change. The position offers full paid training and several employee benefits including discounts and health services.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

31 days of holiday including bank holidays

Full paid training and support for development

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to apply.
• Ability to build positive relationships with customers and colleagues.
• Capability to work varied shifts including mornings and evenings.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues in solving problems for customers.
• Ensure store safety and compliance by managing stock levels.
• Help introduce new products and services.
• Engage with local community activities and events.

Skills

Great people skills

Positive approach to change and problem solving

Genuine care for the needs of customers

Flexibility to work a range of different shifts

Job description

Customer Team Member
Location: 60 High Street, Winslow, MK18 3DQ
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, 4 month temporary contract, part time
Working pattern: varied shifts including early mornings (5-45am opening), afternoons, late evenings (10.15pm closing) and weekends, to be discussed at interview
Full, paid training provided

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business‑related needs.

What you’ll do

• Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream‑a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.