Customer Team Member

Co-op Group; Pulborough; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail company is seeking Customer Team Members to provide excellent service in Pulborough. The role offers 12 hours per week on a permanent part-time contract, with opportunities for overtime. Candidates will engage with customers, assist with in-store tasks, and participate in community activities. Benefits include a 30% discount, a pension scheme, and full training. Ideal for individuals who excel in customer relations and problem-solving while being adaptable to various shifts.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

31 days of holiday

Virtual healthcare services

Full, paid training

Employee assistance service

Qualifications

• Genuine care for the needs of customers.
• Ability to build positive relationships.
• Positive approach to change.

Responsibilities

• Provide friendly and thoughtful service.
• Support store colleagues and customers.
• Ensure store safety and compliance.
• Introduce new products and services.
• Get involved in local community activities.

Skills

Customer service

Problem solving

Flexibility

People skills

Job description

Customer Team Member

Location: London Road, Ashington, Storrington, RH20 3JT

Pay: £12.60 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: Sunday 9am to 5pm, Wednesday evenings, some Saturday shifts, other evening shifts can be discussed at interview.

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

We're looking for Customer Team Members to join our team at Co‑op.

When you join Co‑op, you'll get amazing benefits, including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

As a Customer Team Member, you'll be part of a friendly team dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor while also performing a wide range of other tasks around the store, such as re‑stocking shelves and cleaning up spillages.

At Co‑op, we focus on making things fairer for our members and their communities, and we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement to menopause.

What you'll do

• Friendly and thoughtful service – put customers first by responding to queries, championing Co‑op products and membership, and delivering a great shopping experience
• Work together to make everyone's day better – support your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates, and temperatures are correct
• Help introduce new products and services – make changes feel natural and share experiences with colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in‑store (plus 10% discount on all other brands)
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday, including bank holidays (prorated for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace – we welcome applications from everyone and are committed to creating a workplace where colleagues can feel they belong, supported by inclusive policies and practices.

We’re proud to be part of the Disability Confidence scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need adjustments during the recruitment process, we’ll support you.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.