Customer Team Member

Co-op Group; Prestonpans; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading community retailer in Prestonpans is seeking a part-time Customer Team Member. You will offer friendly service, support your colleagues, and ensure store safety. Ideal candidates should have great people skills, a caring attitude, and flexibility for various shifts. Enjoy a host of perks including discounts, a pension scheme, and comprehensive training.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

Paid training

Virtual healthcare services

Employee assistance service

31 days of holiday

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem solving.
• Flexibility to work different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues to resolve customer problems.
• Ensure store safety and legality by keeping shelves stocked.
• Help introduce new products and services.
• Engage with local community activities and events.

Skills

People skills

Customer care

Problem-solving

Flexibility

Job description

Customer Team Member

Location: 41 Links Road, Port Seton, EH32 0DZ

Pay: £12.60 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview. This role will include work on our Post Office Counters. Full, paid training provided.

What you’ll do

• Friendly and thoughtful service – put customers first: respond to queries, champion Co‑op products and Membership, support tasks on the post office counter, and deliver a great shopping experience.
• Work together to make everyone's day better – support store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates and temperatures are all correct.
• Help introduce new products and services – share experiences with colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

What you bring

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.