Customer Team Member

Sky UK; Bridgend; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading UK retailer seeks a Customer Team Member in Bridgend, offering part-time hours with varied shifts. Responsibilities include ensuring customer satisfaction, maintaining store standards, and supporting community engagement. Ideal candidates will possess strong interpersonal skills, a positive approach to problem-solving, and flexibility in working hours. Competitive pay and benefits such as holiday entitlement and discounts are also provided.

Benefits

31 days holiday (pro rata)

Pension scheme (up to 10% employer contributions)

Virtual healthcare services

Employee assistance service

Full training and development support

Wagestream (money management app)

Cycle-to-work scheme

30% discount on Co-op products plus other discounts

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service by putting customers first.
• Support colleagues to solve problems for customers and members.
• Maintain store safety and legality by keeping shelves stocked.
• Help introduce new products and services.
• Support the local community by getting involved in activities.

Skills

Customer service

People skills

Problem-solving

Flexibility

Job description

Job Opening: Customer Team Member

Location: 74 Frederick Crescent, Port Ellen, PA42 7BE

Contract: 12 hours per week + regular overtime, permanent, part time

Working Pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Pay: £12.60 per hour

Training: Full, paid training provided

Apply: You can apply for this role using your mobile device (no CV needed!)

Benefits

• 31 days holiday (including bank holidays, pro rata for part-time colleagues)
• Pension scheme with up to 10% employer contributions
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for personal development and career progression
• Wagestream (money management app)
• Cycle-to-work scheme
• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands

Responsibilities

• Provide friendly and thoughtful service by putting customers first, responding to queries, championing Co‑op products and Membership, and delivering a great shopping experience.
• Work together to make everyone's day better – supporting store colleagues to solve problems for customers and members.
• Maintain store safety and legality by keeping shelves stocked and ensuring prices, dates and temperatures are correct.
• Help introduce new products and services – make changes feel natural and share experiences with colleagues.
• Support the local community by getting involved in activities and events.

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Diversity and Inclusion

We want to build diverse teams and welcome applications from everyone. We welcome and support candidates with disabilities under the Disability Confident scheme and will offer reasonable adjustments during recruitment.

Closing Date

01-01-2026