Customer Team Leader - Hereford Store Lead & Growth

Co-op Group; Hereford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail organization is looking for a Customer Team Leader in Hereford. Responsibilities include providing exceptional customer service, leading a team, and ensuring store operations run smoothly. Candidates should possess strong people skills, a genuine care for customers, and the ability to adapt to varied shifts. The role comes with benefits including extensive training and a discount on products.

Benefits

30% discount on all Co-op products

36 days holiday

Pension scheme with up to 10% contributions

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to authorize age-related sales.
• Genuine care for the needs of customers and members.
• Flexibility to work varied shifts.

Responsibilities

• Provide friendly and thoughtful customer service.
• Coach and train the store team.
• Ensure store safety and operations.
• Manage stock accuracy and customer experience.
• Support the store manager.
• Implement new products and services.

Skills

Customer service

Leadership

Problem-solving

Organizational skills

Interpersonal skills

Job description

A leading retail organization is looking for a Customer Team Leader in Hereford. Responsibilities include providing exceptional customer service, leading a team, and ensuring store operations run smoothly. Candidates should possess strong people skills, a genuine care for customers, and the ability to adapt to varied shifts. The role comes with benefits including extensive training and a discount on products.