Customer Team Leader — Flexible Shifts & 36 Days Holiday

Co-op; Carlisle; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community-focused retail organization in Carlisle is seeking a Customer Team Leader. This role involves leading store teams, providing exceptional customer service, and fostering a supportive team culture. Candidates should possess strong people skills, organizational abilities, and a commitment to community involvement. The position offers full training, career support, generous holiday package, and various employee benefits including discounts and a pension scheme.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Ability to balance leadership and supporting your team.
• Willingness to engage positively with the community.

Responsibilities

• Provide friendly, welcoming service.
• Develop team capabilities through coaching.
• Ensure the store remains safe and operational.
• Manage diligence checks for stock accuracy.
• Support Store Manager by deputising when necessary.
• Implement new products and services effectively.
• Build relationships within the local community.

Skills

Great people skills

Organisational skills

Problem-solving skills

Desire to learn and grow

Flexibility in shifts

Job description

A community-focused retail organization in Carlisle is seeking a Customer Team Leader. This role involves leading store teams, providing exceptional customer service, and fostering a supportive team culture. Candidates should possess strong people skills, organizational abilities, and a commitment to community involvement. The position offers full training, career support, generous holiday package, and various employee benefits including discounts and a pension scheme.